Office Assistant 3

This position is open to Alaska Residents only.

The definition for Alaska residency is here. https://doa.alaska.gov/dop/recruitment/alaskaRes

You must meet this requirement to be considered for this position.

This position is based on-site at our Juneau Headquarters, located in the State Office Building in downtown Juneau, Alaska.

Curious about who we are and what we do? We invite you to learn more by visiting our website: https://www.commerce.alaska.gov/web/inv

Want a job that’s more than just paperwork? At the Division of Investments, we don’t just process loans, we help Alaskans start businesses, commercial charter fisheries, mariculture businesses & so much more.

We are seeking a motivated and detail-oriented professional to join our Customer Service Team as an Office Assistant 3. In this vital role, you will provide essential support to the Customer Service Supervisor, Accounting Technicians, and fellow Office Assistants, helping to ensure the seamless operation of our daily activities.

Could This Be You?

Are you someone who can turn everyday administrative tasks into dependable, well-organized support that keeps essential programs running for Alaskans?

As an Office Assistant 3, you’ll play a vital role in keeping the Division’s Customer Services section’s workflow efficient, accurate, and compliant with state procedures, helping our team deliver lending services that strengthen Alaska’s economic future.

Key responsibilities include:

• As the welcoming and dependable point of contact for our Customer Service section, you will deliver outstanding service to both current and prospective borrowers, whether in person or over the phone, while guiding them to the appropriate resources within our division.

• Answer and route incoming phone calls while providing courteous, accurate information to the public and internal and external staff

• Serve as backup to Office Assistant 1, for daily runs utilizing one of the division’s vehicles, transporting documents to and from other businesses and state agencies.

• Ensure documents are properly labeled, organized, and stored in accordance with Division retention policies

Working here means joining a team that truly matters. Every task you complete helps Alaskan businesses, families, and communities access the resources they need to thrive. You’re not just supporting an office; you’re supporting the entire state. If you want to be part of a workplace where your reliability is valued, your growth is encouraged, and your work makes a real difference, you’ll feel right at home in the Division of Investments.

Our organization, mission and culture:

The Division of Investments has an unwavering commitment to exceptional customer service and is exemplified through proactive engagement with our valued customers.

By fostering positive experiences and forging personal connections, we strengthen relationships within our community and across the state.

The Department of Commerce, Community, and Economic Development’s mission is to promote a healthy economy, strong communities, and protect consumers in Alaska.

The Division of Investments, Where Purpose Meets Power

Imagine starting your day knowing that every phone call you answer, every document you organize, and every task you complete helps keep Alaska’s public lending programs running smoothly. Your work doesn’t just support an office, it supports communities across the entire state.

At the Division of Investments, administrative work has real impact. The accuracy you bring to filing, data entry, and customer service helps local businesses, families, and industries access the resources they need to grow. You’re not just behind a desk; you’re part of a mission that strengthens Alaska’s economic future.

This office is a collaborative, service-oriented environment where reliability matters because Alaskans depend on it. Where professionalism and organization aren’t just skills, they’re commitments to integrity and public service. Where your contributions ripple across one of the most unique economies in the world, from remote rural communities to busy urban hubs.

Step into a workplace where collaboration isn’t just encouraged, it’s the foundation of everything we do. The Division of Investments is a close-knit team that values trust, respect, and shared success. Here, you’ll find an environment that is:

• Friendly and Welcoming: From day one, you’re part of a team that supports each other and celebrates achievements together.
• Collaborative and Inclusive: We believe the best ideas come from open dialogue and diverse perspectives. Every voice matters.
• Professional Yet Personable: We maintain high standards of excellence while fostering a relaxed, approachable atmosphere.
• Mission-Driven: Our work has purpose; every task contributes to strengthening Alaska’s economy and serving communities statewide.

We are interested in candidates who possess some or all of the following position specific competencies:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Conscientiousness: Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Minimum Qualifications

High school diploma or the equivalent.
AND
One year of experience that includes clerical tasks such as performing reception duties, answering routine questions on services or products, retrieving information from electronic or hard copy files, recording expenditures and receipts, or typing routine correspondence.

Substitution:
Education from an accredited college may substitute for six months of the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocational education equal one month of experience).

Special Note:
"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some positions in this class may require skill in typing. Recruitment and selection may include this requirement.

Additional Required Information

SPECIAL NOTICE:

This position requires routine operation of a department vehicle to collect documents and serves as the backup to the Office Assistant 1. A valid Alaska driver’s license is required. The selected candidate must understand that these duties are an essential part of the role and will be expected to perform them as assigned. Applicants who have questions regarding this requirement may contact the hiring manager, Collin Ludeman, using the contact information provided below.

• Three (3) most recent performance evaluations (if available) or three (3) professional letters of recommendation.
• Three (3) current professional references, two (2) of which have had supervisory responsibility over you, along with their current day-time phone numbers and email addresses.
• If using education for purposes to meet the minimum qualifications, please include your University Transcripts.

Contact Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position please contact the hiring manager at:

Name: Collin Ludeman, Customer Service Supervisor
Phone: (907) 465-2510
Email: collin.ludeman@alaska.gov

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year