In Field Account Manager KOA Airport

EDS Service Solutions is built on long-term client relationships and a relentless commitment to service excellence. We specialize in end-to-end workforce and process optimization solutions, offering both outsourced and insourced services tailored to industry needs.

We are seeking a hands-on Account Manager to join our management team at Ellison Onizuka Kona International Airport (KOA). This is an operations-driven role, ideal for a leader with practical experience in managing teams, training staff, and overseeing daily operational workflows.

Key Responsibilities

Operations (Approx. 80%)

• Oversee daily airport operations, including cleaning, driving, and car movement activities.
• Maintain high productivity and performance standards for VSAs, drivers, and support staff.
• Provide hands-on training and mentorship to supervisors, leads, and administrative personnel.
• Solve client issues.
• Cover shifts as needed to support operational continuity.
• Monitor compliance with safety protocols and company standards.

Administrative (Approx. 20%)

• Manage scheduling, shift coverage, and payroll for operational staff.
• Conduct workforce planning and forecasting to meet service demands.
• Attend client meetings to review performance and operational needs.
• Maintain operational and productivity reports for management review.

Qualifications & Experience

• Minimum of 2 years progressive leadership experience managing operations or teams.
• Proven experience in training staff and managing multiple roles.
• Strong background in client relationship management and problem-solving.
• Experience with recruiting, hiring, retention, and performance management.
• Preferred: Car rental or airport operations experience.
• Bilingual in English and Hawaiian / or Tagalog
• Must be 21+ with a valid driver’s license and authorized to work in the U.S.
• Open availability including weekends and holidays.

Compensation & Benefits

• Base Pay: $70,000 annually
• Opportunities for growth and professional development
• Dynamic, collaborative work environment

Location: Kailua-Kona, HI KOA Airport

#EDSHAWAII

Call us: (404) 596-7966
Apply online: https://www.edsservicesolutions.com/apply

To Apply: Submit your resume for immediate review. Email: aandrade@edsservicesolutions.com

EDS Service Solutions is an Equal Opportunity Employer committed to providing equal employment opportunities without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, disability, or any other protected status.

Pay: $70,000.00 per year

Benefits:

• Dental insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person