Network and IT Support Specialist

Network and IT Support Specialist

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Company Overview

R.M. Davis is a leading provider of wealth management and investment advisory services to clients in more than forty states and five countries. The firm has approximately $8 billion in assets under management, and seventy employees across offices in Portland, ME and Portsmouth, NH. We are dedicated to delivering exceptional client service while maintaining a modern, secure, and resilient technology environment.

Position Overview

The Network and IT Support Specialist provides comprehensive technical support for the firm’s end-user computing environment. This role is responsible for resolving a wide range of technical issues that impact employee productivity and client service, while ensuring a high standard of support across the organization. This role also serves as a liaison between the firm and third-party technology providers to coordinate support, address issues, and promote seamless service delivery.

This position is primarily hands-on, focused on technical execution, issue resolution, vendor coordination, and continuous improvement of IT support processes within a fast-paced environment.

KEY RESPONSIBILITIES

Technical Support & Network Management

• Diagnose and resolve hardware, software, network and system issues across all end user environments, including the firm’s FinTech platforms
• Monitor systems and network infrastructure to ensure optimal performance
• Lead incident response, business continuity, and NIST efforts for the firm

Vendor Management & Service Coordination

• Manage vendor performance to ensure quality standards and service levels are met
• Coordinate ticket escalation, communication, and resolution between internal users and IT vendors
• Manage and maintain IT software licenses, including tracking, renewals, and compliance management

Operational Efficiency & Process Improvement

• Analyze recurring technical issues and implement long-term solutions to reduce disruptions
• Develop and refine support processes, workflows, and escalation paths
• Contribute to IT service management initiatives and documentation standards
• Participate in the preparation and ongoing oversight of the Technology budget

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 4 - 6+ years of experience in providing IT support in a Windows-based environment
• Experience working with outsourced IT vendors and Managed Service Providers (MSPs)
• Experience managing a multi-layered approach to information security and cybersecurity
• Experience with FinTech platforms and software used in wealth management industry
• Knowledge of SEC, GLBA, FFIEC, and NIST standards
• Excellent communication and interpersonal skills

Benefits

Competitive compensation and bonus opportunity, 401(k) with employer contribution, 100% company‑paid health insurance, generous paid time off, parental leave, education reimbursement, disability insurance, and a collaborative office culture.

Additional Information

FLSA Status: Exempt
R.M. Davis is an Equal Opportunity Employer

To apply, please submit a cover letter and resume to Beverly Gava, Chief People Officer at careers@rmdavis.com.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement

Compensation Package:

• Bonus opportunities
• Profit sharing

Education:

• Associate (Preferred)

Experience:

• Client services: 3 years (Required)

Ability to Commute:

• Portland, ME 04101 (Required)

Work Location: In person