Customer Experience / Office Coordinator

Join the face of a premier luxury brand. We are seeking an energetic, professional hybrid coordinator to support our world-class Customer Service team and manage our front-office experience. You will be the first point of contact for guests and the "engine room" for our order and reporting processes. Job Title: Customer Experience & Office Coordinator Location: Wisconsin Office (In-Person Mon–Thu)

Pay: $17.50/hr (Performance review after 6 months)

What We’re Looking For

• Experience: 2–4 years in customer service or administrative roles.
  
  
• Skills: Tech-savvy with high attention to detail and accuracy.
  
  
• Mindset: A creative problem-solver who takes initiative and can pivot as business needs change.
  
  
• Presence: Professional, energetic, and comfortable being the "face" of a luxury business.
  
  

Why Join Us? This is a pivotal role that ensures our daily operations and customer experience run flawlessly. We offer a structured environment with room for growth and pay revision based on your performance.



salary: $17 - $17.5 per hour
shift: First
work hours: 6 AM - 5 PM
education: High School

Responsibilities

Your Responsibilities

Customer & Sales Support:

• Order Management: Process standard orders, sample requests, and track lead times for global showrooms.
  
  
• Communication: Manage OMNI emails and Live Chat inquiries with a 24-hour turnaround.
  
  
• Logistics: Authorize returns (RGAs), resolve freight claims, and provide customs documentation.
  
  
• Reporting: Handle daily technical reporting including EDI, SQVI, and Open RGA reports.
  
  

Office Administration:

• Front Desk: Greet guests and associates with a professional, luxury-brand demeanor.
  
  
• Operations: Manage office supplies, coordinate incoming mail, and ensure the office environment remains tidy and welcoming.
  
  

The essential functions of this role include:
working up to 1 hrs of overtime per week
SkillsCustomer Service (2 years of experience is required)Administrative Duties (2 years of experience is required)Data Entry (2 years of experience is required)Tech-savvy (2 years of experience is required)problem-solver (2 years of experience is required)Professional (2 years of experience is required)
QualificationsYears of experience: 2 yearsExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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