Dispatcher / Office Manager - Denver, Colorado

Dispatcher / Office Manager – ETSC (EspressoTech Service Company) – Denver, CO

ETSC is a rapidly growing specialty coffee equipment service company supporting customers across 13 states. We specialize in commercial espresso machines, grinders, brewers, and coffee equipment for cafes, restaurants, offices, and national accounts.

We are currently looking for a full time Dispatcher / Office Manager for our Colorado region. This is a fast paced position that combines dispatching, customer communication, shop organization, and regional office support.

This is not a “sit at a desk and do one task” type of role. The right person will be able to multitask, stay organized in a fast moving environment, communicate professionally, and handle the daily ebb and flow of service operations.

What You’ll Be Doing:

• Dispatch and schedule service technicians throughout the Colorado region
• Answer calls, emails, and customer questions professionally
• Manage your region’s dispatch phone line
• Coordinate with technicians, customers, and internal departments
• Receive and check in parts shipments for technicians
• Accept customer equipment drop offs and maintain shop organization
• Help maintain an organized and efficient shop/workspace
• Support technicians so they can stay in the field servicing customers
• Assist with scheduling coverage when dispatch team members are on PTO or lunches

What We’re Looking For:

• Strong communication and customer service skills
• Ability to multitask and stay organized under pressure
• Self starter mentality with strong time management
• Comfortable working in a fast paced environment
• Ability to handle stressful situations professionally
• Reliable attendance and professionalism are required
• No experience necessary, we are willing to train the right person

Software/Systems Used:

• Google Chat
• Microsoft Outlook
• Jobber

Compensation & Benefits:

• $22.50/hour during training
• Up to $25/hour after training completion
• Full-time position
• Flexible start/end times:
• Start between 7:00–8:00 AM
• End between 4:00–5:00 PM
• 8-hour workday required
• No on call requirements
• 2 weeks PTO
• 2 sick days
• Paid holidays
• Health insurance
• 401(k)
• Company computer system and phone provided at the shop

Why ETSC?
We are a family-oriented company in a unique and growing industry. This is an opportunity to join a small but rapidly expanding team where your role directly impacts operations and company growth. We value accountability, teamwork, communication, and people who take ownership of their responsibilities.

If you are highly organized, motivated, and looking for a long-term opportunity in a growing company, we would love to hear from you. Please send cover letters to jess@etsc.coffee

Pay: From $22.50 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person