Resource Center Specialist / Switchboard Operator

Resource Center Specialist

Are you passionate about the banking industry and delivering quality customer service? Ready to join a company that truly values and appreciates you? If so, become the face of Pioneer Bank in Roswell, NM as a Resource Center Specialist!

As our Resource Center Specialist, you'll earn a competitive wage of $16 - $18 an hour. Pioneer Bank offers amazing benefits and perks, including:

• Medical, dental, vision, and life insurance
• 401(k)
• Paid time off (PTO)
• Paid holidays
• Tuition reimbursement

DISCOVER WHO WE ARE

Since 1901, Pioneer Bank has been dedicated to making a positive difference in the lives of those who work, bank, and invest with us. We are a community-focused bank committed to building strong relationships with our customers and supporting the growth and prosperity of our local communities. We pride ourselves on our excellent workforce, which we show appreciation for through great benefits and a supportive, close-knit team environment. At Pioneer Bank, we offer a career that combines excellence, recognition, and a fantastic workplace culture!

THE VITAL CUSTOMER SERVICE ROLE YOU'LL HAVE

Your day will consist of assisting customers with all questions and issues related to their accounts via phone. An extensive knowledge of our products and services will be used regularly. Frequent communication with management to address recurring and problematic issues or to propose ideas for improvement is expected. General clerical duties are also a necessary part of the role. These responsibilities include handling retail internet banking solutions, customer phone services, branch reports, and file maintenance. You will be expected to manage mobile banking solutions, bill pay solutions, and business internet banking solutions. The position also involves addressing Visa card issues, including foreign authorizations and disputes, as well as processing ACH/check stop payments and check orders.

QUALIFICATIONS

• High school diploma or equivalent
• Ability to use a computer keyboard and a 10-key calculator by touch
• Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor
• Strong communication and interpersonal skills
• Basic computer skills

Having at least 1 year of relative job experience is a plus!

TAKE THE NEXT STEP!

Simply fill out our initial 3-minute application. You will then receive three separate links requesting you to complete the application, math test, and survey. We are unable to move forward until all items are completed. Please be sure to check your spam/junk folder or email fvasquez@pioneer.bank to update your email. We're excited to meet you!