Claims Service Representative

Claims Service Representative (CSR)

Unclaimed Property

Who can apply: Anyone (External)

Classified/Unclassified Service: Unclassified

Full-Time/Part-Time: Full-Time

Regular/Temporary: Regular

Work Schedule: Monday-Friday

Compensation: $38,001 ($18.27/hr)

Eligible to Receive Benefits: Yes

Veterans' Preference Eligible: Yes

Search Keywords: Topeka, State Treasurer, Unclaimed Property, Customer Service

Make a Difference with the Kansas State Treasurer’s Office

Come join our team of professionals who are dedicated to providing excellent service to the people of Kansas, as efficiently as possible!

The Unclaimed Property Division of the Kansas State Treasurer’s Office is responsible for reuniting rightful owners and heirs with unclaimed assets currently being held by the State of Kansas.

Learn more about our work at Treasurer.ks.gov.

Position Overview

The Kansas State Treasurer’s Office is seeking a detail-oriented and organized professional to support our Unclaimed Property program. This role serves as a key point of contact for owners and heirs of unclaimed property. Candidates must ensure compliance with laws, accuracy, and effective communication skills.

Key Responsibilities

60% - Customer Service/Administrative

• Communicate effectively with potential owners by telephone, in writing, and in person to provide or clarify information, explain claims procedures, or to obtain additional information necessary to process a claim.
• Perform general administrative duties including:
  • Responding to in-bound calls.
  • Data entry of incoming claims
  • Scanning
  • Research
  • Payment processing
  • Maintenance of filing and records systems
  • Composing written correspondence.

30% - Claims Processing

• Receive Unclaimed Property (UP) claims submitted by potential owners of the property and review for accuracy and completeness.
• Review, process and approve claims based upon established policies and procedures utilizing independent judgement.
• Maintain required security and confidentiality of owner, claimant and holder information.

5% - Event Participation

• Participate in UP events including but not limited to the Kansas State Fair, telethons and events for various clubs and organizations where claimants may request UP searches. Occasionally, events may require travel and some overnight stays.

5% - Other Duties

• Other duties as assigned or deemed necessary by the Director or Deputy Director of Unclaimed Property or agency leadership.

Qualifications

• High School Diploma or equivalent required.
• One year experience in general office, clerical and administrative support work.

(Education may be substituted for experience as determined relevant by the agency.)

Preferred Qualifications

• Knowledge of or direct work experience in claims processing in an office environment.

Special Knowledge, Skills and Abilities

• Must possess exceptional communication and interpersonal skills.
• Must be able to demonstrate a working knowledge of Windows operating system, spreadsheet applications and word processing applications.
• Must be able to operate personal computer, laptop and office equipment including scanner/printer/fax.
• Must be able to learn, apply and explain rules, regulations, policies and procedures related to Unclaimed Property.

Licensing & Certification

• Valid Drivers License

Post-Offer, Pre-employment Requirements:

• Background check
• Reference check

Employment Benefits

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Recruiter Contact Information

Name: Tracy Warren, SHRM-CP

Email: HR@Treasurer.ks.gov

Phone: 785-296-4145

Mailing Address:

Office of the Kansas State Treasurer

900 SW Jackson, Suite 201

Topeka, KS 66612-1585

Job Application Process

First Sign in or register as a New User.

Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.

Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.

Start your draft job application, upload other required documents, and Submit when it is complete.

Manage your draft and submitted applications on the Careers> My Job Applications page.

Check your email and My Job Notifications for written communications from the Recruiter.

Email – sent to the Preferred email on the My Contact Information page

Notifications – view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"

Required Documents for this Application to be Complete

Upload these on the Careers - My Job Applications page

• State of Kansas Online Application
• Resume
• Cover Letter
• DD214 (if you are claiming Veteran’s Preference)

Upload these on the Attachments step in your Job Application

Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.

If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.