Templating Specialist

About Lower Lights Christian Health Center

Lower Lights Christian Health Center (LLCHC) is a mission-driven, faith-based Federally Qualified Health Center (FQHC) that provides whole-person, high-quality, and accessible healthcare to underserved communities in Central Ohio. We are passionate about removing barriers to care and transforming lives through compassionate, patient-centered service. Join us in delivering hope and healing to our patients and their families.

The Operations Templating Specialist is the technical backbone and standards steward of the organization’s provider scheduling templates. Reporting to the Director of Operations, this role builds, maintains, and audits provider templates across all locations to protect patient access, reduce variation, and support provider efficiency through clear guardrails and consistent build practices.

Working within an established governance model, the Specialist acts as the controlled build point for template changes by translating approved access policy and operational decisions into reliable scheduling configuration. The Specialist ensures requests follow the standard intake and approval pathway, distinguishes true scheduling needs from underlying capacity problems (staffing, panels, referral flow), and reduces dependence on manual workarounds by supporting the hardwiring of solutions into the system whenever possible.

Essential Job Responsibilities:

Template Administration & Execution

• Technical Management: Execute all core templating actions including creating, blocking/unblocking, opening/closing, and converting templates to telehealth.

• Workflow Integrity: Act as the final checkpoint for template changes, ensuring all requests have been vetted and approved by the appropriate Medical Director or Practice Manager before execution.

• SOP Adherence: Maintain and strictly follow standardized provider absence and template optimization workflows to prevent "siloed" or unauthorized scheduling adjustments.

• Data Accuracy: Ensure all template messages and provider communications are added accurately to the EHR to guide Contact Center staff.

Standardization & Continuous Improvement

• Reduce variation at the source: Partner with Operations and clinical leadership to standardize appointment types, scheduling instructions, and default slot lengths; recommend elimination of one-off durations unless clinically justified and

• Metrics & feedback loops: Support routine reporting on template variation, access measures (e.g., third next available where available), fill rates, and exception/override trends; surface recurring failure modes and propose corrective actions.

Access Guardrails & Exception Management

• Guardrail Enforcement: Configure and maintain non-negotiable access protections (e.g., access slot protection windows, visit-type/slot-length matching rules, standardized release logic) to ensure access rules are enforced by the system

• Exceptions Control: Validate that all template exceptions have documented rationale, correct approval, and an expiration/reevaluation date; execute only after required approvals and document the change in the EHR.

• Override Pathway Integrity: Maintain a single, auditable override pathway (who/when/how) so overrides are measurable and do not become the default operating model.

• Consistency checks: Review requested changes for unintended access inequity or site-to-site variation; escalate risks and recommend standard alternatives.

Cross-Functional Collaboration

• Contact Center Liaison: Partner closely with the Call Center team to provide immediate notification of template blocks, ensuring patient rescheduling is handled with urgency and accuracy.

• Stakeholder Communication: Manage all incoming requests exclusively through the central email channel (template_requests@llchc.org) to maintain a clear audit trail and prevent fragmented communication.

• Site Support: Support the localized efforts of Practice Managers by providing technical expertise on template optimization and access capacity.

Quality & Audit

• Audit Readiness: Perform routine audits of templates to ensure alignment with access policy, non-negotiable guardrails, approved appointment types/slot lengths, and documented exception standards.

• Reporting & Escalation: Assist the Director of Operations in monitoring access and template performance (variation, overrides, blocked capacity, and emerging bottlenecks) and escalate patient safety, workforce risk, or reputational risk concerns when system guardrails are being routinely bypassed.

Qualifications

• Experience: Minimum 3 years of experience in healthcare operations, scheduling, or EHR administration.

• Technical Skills: Proficiency in Electronic Health Record (EHR) systems; high degree of comfort with Microsoft Excel and data management.

• Integrity: Proven ability to follow governance, maintain an auditable trail of decisions, and resist side-channel requests; comfortable working independently while maintaining high accountability.

• Precision: Exceptional attention to detail; a "zero-error" mindset regarding data entry and scheduling logic.

• Communication: Ability to communicate scheduling standards, constraints, and rationale to non-technical stakeholders; capable of guiding teams toward standard solutions and documenting decisions clearly.

Preferred Skills

• Experience in a Federally Qualified Health Center (FQHC) or multi-site healthcare system.

• Familiarity with process improvement or workflow optimization frameworks.

• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field.

Living our Values

You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and the organization. You work well with others and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing compassionate, excellent care to others.

Qualifications

• Experience: Minimum 3 years of experience in healthcare operations, scheduling, or EHR administration.

• Technical Skills: Proficiency in Electronic Health Record (EHR) systems; high degree of comfort with Microsoft Excel and data management.

• Integrity: Proven ability to follow governance, maintain an auditable trail of decisions, and resist side-channel requests; comfortable working independently while maintaining high accountability.

• Precision: Exceptional attention to detail; a "zero-error" mindset regarding data entry and scheduling logic.

• Communication: Ability to communicate scheduling standards, constraints, and rationale to non-technical stakeholders; capable of guiding teams toward standard solutions and documenting decisions clearly.

Preferred Skills

• Experience in a Federally Qualified Health Center (FQHC) or multi-site healthcare system.

• Familiarity with process improvement or workflow optimization frameworks.

• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field.