Scheduling and Service Coordinator

JOB SUMMARY

Value Plus Flooring/Artisan Design Group is currently seeking a full-time Scheduling and Service Coordinator to support our scheduling and service divisions. This position has the primary responsibility to work with customers in an efficient and courteous manner to ensure timely response to scheduling and service needs related to flooring and cabinet delivery and installation. This role requires the ability to work effectively in a fast-paced environment and adapt to changing conditions while following directions. The Scheduling and Service Coordinator works full-time on-site office hours, Monday to Friday, at our new building in Mendota Heights, MN. Training provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assist Scheduling and Service Manager with project scheduling and service requests.
• Answer phone calls and emails and contact subcontractors and customers as needed regarding the status of any scheduling, claims, or service requests.
• Assist in warehouse inventory to ensure all parts are available to service/install all jobs.
• Communicate with installers, delivery persons, and service personnel on a daily basis to ensure their jobs are completed and customers are satisfied.
• Support scheduling with builders/homeowners and project managers for commercial and residential jobs.
• Support communication with sales staff on a daily/weekly basis regarding the status of projects or requests.

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years customer service experience, preferably in construction, home building, or home furnishings industries.
• Previous work experience supporting sales or project teams.
• Previous work experience using Microsoft Office applications as a daily requirement.
• Ability to lift up to 10 pounds without restriction and on a regular basis.
• Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
• Math skills acquired through high school diploma or equivalent to measure accurately, calculate fractions and percentages, and convert square feet and square yards.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for long periods throughout the day.
• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Office/warehouse environment
• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

COMPANY OVERVIEW: Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email Accommodations@adgus.com. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.