Senior Consultant - Patient Portal & Digital Engagement Solutions

Job Description

This role is ideal for someone who thrives in fast-paced healthcare technology environments, enjoys solving complex operational and workflow challenges, and wants to play a meaningful role in advancing the future of patient-centered healthcare delivery.

As part of this team, you will help healthcare organizations modernize and optimize digital patient engagement capabilities including patient portals, online scheduling, secure communications, telehealth integration, eCheck-in, patient education tools, and next-generation AI-enabled healthcare experiences.

You will partner directly with healthcare executives, clinical stakeholders, operational leaders, and technical teams to drive implementation success, improve adoption, optimize workflows, and help shape long-term modernization strategies.

This position will initially support modernization and acceleration initiatives aligned to Oracle Health's VA modernization strategy and will contribute to establishing scalable operational models, implementation readiness, and sustainable long-term support frameworks across highly visible healthcare transformation programs.

What You'll Do:

Client Leadership & Strategic Consulting

• Serve as a trusted advisor to healthcare clients throughout implementation, optimization, and modernization initiatives

• Lead discovery sessions, workflow assessments, and strategic design conversations focused on patient engagement and digital access solutions

• Translate complex operational and technical requirements into scalable patient-centered solutions

• Provide strategic recommendations aligned with healthcare transformation goals, operational efficiency initiatives, and patient experience strategies

• Build strong relationships with executive stakeholders, clinical leaders, operational teams, and IT organizations

Implementation & Modernization Leadership

• Lead implementation and configuration activities supporting Oracle Health Gen 2 modernization initiatives and patient engagement platforms

• Support deployment and optimization of:

• Online scheduling

• Secure patient messaging

• Results and clinical documentation access

• eCheck-in and registration workflows

• Patient education tools

• Telehealth integration

• Proxy access and consent management

• Identify workflow optimization opportunities, process improvements, and strategies to increase patient adoption and engagement

• Support interoperability and integration efforts between patient portal technologies and Oracle Health / EHR systems

• Contribute to modernization readiness activities supporting future VA-focused deployment strategies

Program Delivery & Cross-Functional Coordination

• Manage or support multiple client engagements and project deliverables simultaneously

• Coordinate across consulting, technical, operational, interface, training, and project management teams

• Lead testing activities, issue resolution efforts, go-live planning, and post-production stabilization support

• Track project risks, dependencies, timelines, and escalations while helping ensure successful delivery outcomes

• Contribute to operational governance, implementation scalability, and continuous improvement initiatives

Training, Adoption & Change Management

• Develop and deliver client training programs, workflow documentation, operational readiness materials, and adoption strategies

• Support organizational change management initiatives focused on provider and patient adoption

• Mentor junior consultants and contribute to knowledge sharing across the organization

• Help healthcare organizations successfully navigate digital transformation and modernization efforts

Compliance, Innovation & Continuous Improvement

• Ensure solutions align with HIPAA, healthcare privacy standards, and organizational security policies

• Maintain expertise in healthcare interoperability standards including HL7, FHIR, APIs, and evolving digital health technologies

• Stay current on patient engagement trends, AI-enabled healthcare innovations, and Oracle Health product enhancements

• Contribute to internal best practices, operational process improvement, and modernization strategies

What We're Looking For

The ideal candidate brings:

• Strong healthcare consulting or healthcare IT experience

• Experience implementing or supporting patient portal technologies and digital engagement solutions

• Strong understanding of healthcare workflows, patient access operations, and patient communication processes

• Ability to lead conversations across both technical and operational stakeholders

• Strong executive communication, presentation, and stakeholder management skills

• A proactive, solutions-oriented mindset with the ability to navigate ambiguity and fast-moving environments

• Experience balancing multiple priorities while maintaining strong customer focus and delivery execution

Responsibilities

Required Qualifications

• Bachelor's degree in Healthcare Administration, Information Systems, Computer Science, or related field

• 5+ years of healthcare consulting, healthcare IT, or patient engagement solution experience

• Experience implementing or supporting patient portal technologies within healthcare organizations

• Strong understanding of healthcare workflows, patient access, and communication processes

• Knowledge of healthcare interoperability standards and integrations (HL7, FHIR, APIs)

• Excellent communication, presentation, and stakeholder management skills

• Strong analytical and problem-solving abilities

• Ability to manage multiple priorities within fast-paced client environments

• Willingness to travel as needed

Preferred Qualifications

• Experience with Oracle Health / Cerner Millennium solutions strongly preferred

• Experience with digital health, patient engagement, or consumer healthcare platforms

• Knowledge of HIPAA, healthcare privacy, and security requirements

• Project management experience or certification preferred

• Experience supporting large health systems or enterprise healthcare organizations

• Experience supporting healthcare modernization or transformation initiatives preferred

Why This Role Matters

This role directly supports Oracle Health's VA Modernization Strategy efforts and broader healthcare transformation initiatives. The consultant will help healthcare organizations accelerate adoption of modernized Oracle Health software solutions while supporting implementation readiness, operational continuity, optimization, and long-term sustainment efforts.

Beyond implementation delivery, this role offers the opportunity to:

• Help shape the future of digital healthcare engagement

• Build expertise in next-generation Oracle Health modernization initiatives

• Support large-scale healthcare transformation programs

• Work alongside highly visible leadership and strategic modernization teams

• Contribute to programs that directly improve patient access and healthcare experiences at scale

If you're passionate about healthcare innovation, patient engagement, digital modernization, and helping organizations navigate complex transformation efforts, we'd love to meet you.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $25.48 to $60.63 per hour; from: $53,000 to $126,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.