Sr. Customer Service Representative

Salary: $50k - 60k per year + none
Reference: AB_4950415

Senior Customer Service Representative

Pay: $24.00 – $29.00/hr

Schedule: Mon–Fri, 8:30 AM – 5:15 PM

Benefits: Medical, Dental, Vision, 401(k), and progressive PTO

We are seeking a Senior Customer Service Representative with a background in manufacturing to join our Sales Operations team. In this role, you will handle daily order entry, manage phone and email interactions, and resolve EDI errors. You will collaborate closely with internal departments and multi-state manufacturing plants (including West Virginia and Texas) to track shipments and expedite orders.

Requirements:

• 3–5 years of call center or related experience.

• Industry experience in a manufacturing environment.

• Proficiency in SAP, AS400, and EDI systems.

• strong problem-solving, communication, and interpersonal skills.

salary: $50,000 - $60,000 per year
shift: First
work hours: 8:30 AM - 5:15 PM
education: Bachelors

Responsibilities

Communication & Collaboration

• Manage daily customer interactions via phone and email; attend all team meetings.

• Coordinate with regional manufacturing plants (WV, TX, etc.) on order status and shipping.

Order Entry & Management

• Process daily order entry, provide quotes, resolve errors, and handle EDI issues.

• Review daily open order reports; proactively communicate delays, backorders, and policy updates (discontinuations, shutdowns) to customers.

• Maintain deep knowledge of product lines, pricing, delivery times, and drop-ship items.

• Partner with Sales and operations to expedite/prioritize orders and distribute samples.

• Main point of contact for customer inquiries, data corrections, and non-order requests (W9s, COIs, product forms).

• Collaborate internally to align CSR messaging regarding plant lead times without sharing confidential data.

• Build strong relationships with key customer accounts to resolve order challenges.

Accountability & Leadership

• Own the customer experience from end to end; identify proactive service opportunities.

• Train and onboard new hires on company products, systems, policies, and procedures.

• Promote a positive team environment through professional, collaborative behavior.

  
  

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• EDI
• SAP
• AS400
• Customer Relationship Management
• Customer support
• CUSTOMER ORDERS/SALES
• Basic Software Skills

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.