AR/Collections Specialist

Job Description

Location: Pewaukee, WI (Onsite)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Job Type: 3 Month Contract to Hire

Interview Process: 1 virtual and 1 onsite

Start Date: June 8th

Overview:

The AR/Collections Specialist provides cross-functional support within the Accounts Receivable team, helping maintain operational continuity across multiple business units. This role focuses on collections, customer account setup and maintenance, and general AR administrative support, while adapting to shifting team priorities.

Key Responsibilities:

Collections & Account Management

• Perform collections activities and follow up on past-due balances via phone and email

• Maintain accurate documentation of all customer interactions in the ERP system

• Research and resolve billing discrepancies and account issues

• Monitor aging reports and escalate high-risk accounts as needed

Customer Setup & Maintenance

• Process customer credit applications and set up accounts in the ERP system

• Maintain and update customer information (billing details, contacts, tax info, etc.)

• Ensure accuracy, completeness, and compliance with internal procedures

• Organize and maintain electronic customer records

Administrative Support

• Assist with payment processing, billing, and mail distribution

• Manage shared inboxes and maintain organized communication records

• Support data cleanup, audits, and process improvement initiatives

• Provide flexible support across the AR team as needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Qualifications:

• Experience in Accounts Receivable, collections, or administrative support preferred

• Strong attention to detail and ability to manage high-volume, repetitive work

• Excellent organization, communication, and follow-through

• Proficiency with Microsoft Office (especially Excel and Outlook) and ERP systems

Ability to multitask and adapt to changing priorities Compensation: $20-23/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.