HR Generalist - Benefits Specialist (Health & Welfare & Retirement)

Position Title: HR Generalist - Benefits Specialist (Health & Welfare & Retirement)
Location: New York 10010 (Hybrid)
Duration: 09-12 Months (Possible Extension/Conversion)/No C2C

***Due to client requirements this role is only open to USC OR GC candidates***

Job Summary
The Temporary Benefits Specialist will support the Services team by managing a high volume of employee benefit cases across both Health & Welfare and Retirement plans. This role plays a key part in ensuring timely and accurate case resolution while alleviating workload from senior team members, enabling the team to focus on process improvements and strategic initiatives.
The ideal candidate will bring prior benefits experience and be able to quickly contribute in a fast-paced, service-oriented environment.

Key Responsibilities
Case Management & Resolution

• Day-to-day employee benefit cases across: Health & Welfare plans (medical, dental, vision, etc.)
• Plans (401(k), pension, Deferred Compensation Plans – basic to intermediate level)
• Track, and resolve cases efficiently and accurately
• Complex or sensitive issues to senior team members as needed

Benefits Administration Support

• Support benefits administration activities
• Interpret benefit plans and provide accurate information to employees
• Maintain complete and accurate case documentation in system tools

Customer Service

• Respond to employee inquiries with professionalism and a strong customer focus
• Communicate clearly regarding benefit options, processes, and next steps
• Ensure timely follow-up and resolution to maintain a positive employee experience

Collaboration & Team Support

• Partner with team members to reduce case backlog and improve turnaround times
• Collaborate with other key stakeholders in HR, legal, and payroll, to support effective handling of cases
• Provide support during peak periods and special initiatives

Systems & Process Adherence

• Utilize HRIS and case management tools (e.g., Dovetail or similar systems)
• Follow established processes and service standards
• Identify and communicate recurring issues or process gaps

Qualifications

• Bachelor’s degree or equivalent experience preferred
• 5 years of hands-on experience in employee benefits required Experience must include Health & Welfare and/or Retirement plans
• Ability to manage benefit-related cases in a high-volume environment
• Attention to detail and organizational skills
• To manage multiple priorities effectively
• In Microsoft Office and ability to quickly learn internal systems

Preferred Qualifications

• Experience with both Health & Welfare and Retirement plans
• Familiarity with 401(k), pension, or deferred compensation plans
• Experience in benefits administration or HR shared services
• Experience using case management systems

Key Skills & Competencies

• Strong problem-solving and analytical skills
• Clear and professional communication
• Customer-focused mindset
• Ability to work independently with minimal supervision
• Strong time management and adaptability in a fast-paced environment
• Team-oriented with a willingness to support across functions

Work Environment

• This is a high-volume, service-oriented role requiring accuracy, responsiveness, and the ability to manage multiple benefit-related inquiries simultaneously.

Assignment Impact

• This role directly supports the team by absorbing case volume across Health & Welfare and Retirement, enabling senior team members to focus on process improvements, system enhancements, and strategic initiatives that improve overall service delivery.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)

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