Program Manager, Senior Manager

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

The Senior Manager, Program Manager will lead strategic, cross-functional initiatives to standardize software shared services across our diverse business units. In this role, you will drive the execution of foundational technical programs—such as unified identity, API strategy, and cloud operations—to reduce complexity, increase operational efficiency, and deliver a seamless, unified experience for our customers.

Essential Duties and Responsibilities:

• Functional Leadership of Program management teams with direct supervision of one or more direct reports. Independently drive team growth and development plans and supports individual's execution & development activities such as training, mentorships, and guiding growth opportunities .
• Lead cross-functional programs to standardize software and improve the end-to-end customer experience across a multi-product portfolio.
• Direct strategic shared services programs—such as unified identity/login, licensing, API strategy, and cloud operations—ensuring alignment with overarching business goals.
• Collaborate with and influence leaders across multiple business units to gain buy-in and drive the adoption of common standards and platforms.
• Develop and manage strategic program roadmaps focused on reducing customer fragmentation, consolidating platforms, and increasing internal operational efficiency. Uses and makes improvement recommendations to established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team.
• Responsible for all aspects of program planning and execution fully autonomously
• Organizes cross-functional activities, ensuring program completion, i.e., product on schedule and within budget constraints. Owns regular meeting coordination, facilitation, and documentation of progress.
• Uses and makes improvement recommendations to established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team.
• Responsible for all aspects of program planning and execution fully autonomously
• Organizes cross-functional activities, ensuring program completion, i.e., product on schedule and within budget constraints. Owns regular meeting coordination, facilitation, and documentation of progress.
• Balances scope, schedule, and budget considerations to ensure program and business objectives are achieved.
• Assumes self and team accountability for program success. Executes and enables strategic cross-functional improvements. Assumes self and indirect project team’s accountability for program success against the objectives.
• Prepare and influentially present status updates and other deliverables to senior-level audiences
• Independently engages additional resources as needed to address obstacles/delays. Proactively provides recommendations for issue resolution. Adjusts the plan as delays/obstacles are experienced
• Demonstrates advanced knowledge of all PM techniques. Utilizes PM tools & techniques in scheduling & staffing plans with an understanding of task duration and dependencies.
• Develops comprehensive risk management plans.
• Demonstrates advanced knowledge of development processes and product launch scope and activities
• Demonstrates ability to navigate complex problems and overcome ambiguity with limited manager oversight
• Identify, recommend, and implement process improvements

Job Requirements:

• Minimum Education: Bachelor’s degree in a related field, MS preferred
• Minimum Work Experience: 12+ years’ experience, plus 3 years minimum experience in a people leader role

Key Skills and Competencies:

• Effective in presenting and communicating (verbal and written), and facilitating to peers, direct reports, and executive audiences

• Proficient in MS Office or similar

• Comfortable and experienced in delegating and requesting follow-up

• PMP certification preferred

• Proven experience managing complex, large-scale software programs in a multi-product or multi-business unit environment.

• Demonstrated ability to lead organizational change, build consensus among senior leaders, and influence technical and business teams without direct authority.

• A strong understanding of the following modern software concepts is required:

  • Identity Management: Familiarity with modern authentication patterns, including Single Sign-On, OAuth, and related identity technologies.

  • API Strategy: Deep knowledge of API-first design principles, API lifecycle management, and strategies to build and scale robust developer tools and platforms.

  • Cloud Operations: Understanding of shared cloud platforms, DevOps principles, and strategies for creating operational efficiencies at scale.

  • Software Licensing Models: Experience with various software monetization and licensing strategies (e.g., subscription, consumption-based, perpetual.

• Ability to connect technical program goals to business outcomes, such as improved customer satisfaction, operational efficiency, and new revenue opportunities.

• Experience creating, implementing, and governing technical standards across a matrixed organization.

• Identify, recommend, and implement process improvements
• Familiar with and has used AI tools in an enterprise setting, and demonstrates integrating workflows with AI tools to create efficiencies

Position Specific Information:

• Travel Requirements (as a % of time): 10-20%
• Able to telework? Yes/no – if yes, % of time and expectations while teleworking: Yes – 25%
• Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.): No

Equal Opportunity Employer:

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at workplace.accommodations@zebra.com .

Pay Range:

$156,960.00 - $235,440.00 Annual

Incentive Compensation:

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 20% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .