Patient Services Rep. (PSR

Orchard Park, NY. UBMD Primary Care. Patient Services Rep. (PSR).

FT. Benefits. $17.00- $19.00/Hour.

BMD Primary Care is seeking skilled, patient focused Patient Services Representatives (PSRs) to join our outpatient clinic in Orchard Park. This role is ideal for someone who excels at communication, thrives in a fast paced environment, and enjoys helping patients feel supported from the moment they walk in.

What You'll Do:

In this role, you'll use your communication, organization, and problem-solving skills to ensure a smooth and positive patient experience. Responsibilities include:

Greeting and checking patients in and out.

Managing a high volume of phone calls and directing inquiries appropriately. Verifying insurance coverage and updating patient information. Scheduling appointments and coordinating referrals. Collecting copays and completing daily payment balancing. Providing general customer service and administrative support. Assisting with prior authorizations, imaging requests, and follow-up tasks. Maintaining accuracy and confidentiality in all patient interactions. Supporting clinic operations by following HIPAA, OSHA, and PCMH standards.

Skills That Lead to Success:

Core Skills: Strong communication and customer service abilities. Comfort navigating EMR systems (EPIC or similar). Ability to multitask and stay organized in a busy environment. Accuracy in data entry and payment handling. Problem-solving and resourcefulness. Professionalism and reliability.

Technical Skills:

EMR proficiency. Insurance verification. Appointment scheduling. Multiline phone systems. Basic office technology (faxing, copying, scanning).

Qualifications:

High school diploma or GED required; Associates degree preferred. 12 years of experience in a medical office or customer service setting. Experience with EMR systems and Healthnet strongly preferred. Knowledge of medical terminology and insurance plans helpful. Proficiency with Microsoft Office preferred.

Email resume to Niki Trautwein: ntrautwe@buffalo.edu