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May 30, 2026

Care Specialist

Job Description

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.

975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477

Tel: (718) 542-0006 Email: Info@nshopp.org


Program: SHOPP Caregiver Support Program (CSP)
Program Operation: Following a Hybrid Model, 35 hrs. weekly
Position Title: Care Specialist
Employment Status: Full-Time, 35 Hours per Week (Hybrid)
Reports To: Program Director and/or Assistant Director
Funding Source: NYC Aging
Salary Range: MSW Degree ($66K- $71K) - BSW/BA/BS Degree ($61k-66k)


Neighborhood Self Help by Older Persons Project (SHOPP) is a community-based nonprofit organization whose mission is to enhance the strength and resilience of individuals, regardless of age or ability, through innovative programs and supportive services.


Program Description:


The SHOPP Caregiver Support Program (CSP) provides services to:

Adults 18 and over providing unpaid care to a family member or friend aged 60 and over.
Adults 18 and over providing care to anyone of an age with Alzheimer's disease, dementia, or
related disorders.

Older adults 55 and over caring for:
An adult (18 59) with a disability.
Children or grandchildren (under 18) in kinship caregiving arrangements.


Position Summary
Under the supervision of the Program Director and/or Assistant Director, the Care Specialist is responsible for delivering caregiver support services in compliance with NYC Aging standards.
Responsibilities include client intake and assessment, care planning, case management, caregiver counseling, education, respite coordination, outreach, documentation, and reporting.


Duties and Responsibilities
  • Maintain a caseload of ongoing and short-term caregiver clients in accordance with program guidelines.
  • Conduct client intakes, assessments, reassessments, and event-based screenings.
  • Develop, implement, and monitor individualized care plans.
  • Conducting ongoing service need assessments and ensuring timely follow-up.
  • Provide supportive counseling and caregiver stress-reduction interventions.
  • Conduct home visits, monitoring calls, and fieldwork as required.
  • Screen for and coordinate in-home and out-of-home respite services.
  • Provide caregivers with information and assistance regarding: Medicaid Long-Term Care, Benefits and Entitlements, Long-term care options (homecare, adult day services, nursing facilities, etc.)
  • Educate caregivers and care receivers on advanced directives, including health care proxy, power of attorney, and guardianship.
  • Provide advocacy, referrals, and follow-up assistance.
  • Facilitate caregiver support groups and assist with educational workshops.
  • Contribute to public education and caregiver training activities.
  • Available for late office hours one evening per week to accommodate working caregivers.
  • Participate in outreach activities, community events, and presentations, including those outside normal business hours.
  • Develop and maintain partnerships with community-based organizations and service providers.
  • Assist with establishing and maintaining community-based service hubs throughout the Bronx.
  • Maintain accurate and timely client records, service documentation, and data entry in NYC Aging designated databases.
  • Prepare and submit required reports in accordance with NYC Aging timelines and requirements.
  • Collaborating with program development, implementation, and special events.
  • Provide support to interns and volunteers.
  • Maintain current caregiver resource and referral information.
  • Communicate effectively with supervisors and staff and meet all required deadlines.
  • Participate in required meetings, training, and professional development activities.
  • Foster a cooperative and supportive team environment.
  • Adhere to all SHOPP policies, NYC Aging program standards, and contractual requirements.
  • Perform additional duties as assigned by the Program Director or Assistant Director.


Minimum Qualifications
Bachelor's degree in social work or a related field with a minimum of two (2) years of relevant
experience required; Master's degree preferred.


Work Schedule and Conditions
  • Hybrid work schedule; staff must report to the office a minimum of 2 3 days per week or as
assigned.
  • Ability to conduct home visits, including walking up and down stairs.
  • Ability to perform fieldwork in varying weather conditions.
  • Required attendance at in-person meetings, trainings, and program events.


Disclaimer:

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. SHOPP reserves the right to modify this job description at any time.


Background Check Notice:
All offers of employment are contingent upon the successful completion of a background check.


SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan, Vision insurance.


Equal Employment Opportunity

SHOPP is an Equal Opportunity Employer and complies with all applicable federal, state, and local
employment laws.

ID

48e4c0cbb1008b816c714512cc1a4b38
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