Collections Specialist

Job Title: Collections Specialist

Responsibilities

Job Summary

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from clients. This role ensures timely payments, maintains accurate records, and builds strong relationships with customers to minimize delinquency while supporting overall financial health of the organization.

Key Responsibilities

• Monitor accounts receivable aging reports and identify overdue accounts

• Contact customers via phone, email, and written correspondence to collect outstanding balances

• Negotiate payment plans and settlements when necessary

• Resolve billing discrepancies and disputes in a timely manner

• Maintain accurate documentation of all collection efforts and customer interactions

• Collaborate with internal departments (billing, sales, customer service) to resolve account issues

• Recommend accounts for write-off, escalation, or legal action when applicable

• Ensure compliance with all company policies and relevant regulations (e.g., FDCPA if applicable)

• Prepare and distribute reports on collection activity and account status

Essential Skills

• At least three years of previous Accounts Receivable and Collections experience in a B2B environment.

• Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUPs, and formulas for data analysis and reporting.

• Experience with NetSuite or a similar ERP system to manage accounts receivable and financial operations.

• Strong knowledge of collections processes, including payment plans, cash application, and reconciliation.

• Hands-on experience with accounts receivable, account management, and financial operations.

• Ability to handle credit card payments and apply payments accurately to customer accounts.

• High level of accuracy and attention to detail in data entry and financial recordkeeping.

• Strong communication skills for phone and email outreach, customer negotiations, and internal collaboration.

• Ability to interpret and work with aging reports, credit limits, and financial risk indicators.

• Organizational skills to manage multiple accounts, inquiries, and deadlines simultaneously.

Additional Skills & Qualifications

• Associate's Degree, preferred.

• Experience working with collections and accounts receivable in a structured B2B environment.

• Familiarity with generating and reviewing customer account statements.

• Comfort working with legal and operations teams on matters such as demand letters, bankruptcies, and disaffiliation processes.

• Ability to build and maintain positive customer and affiliate relationships while enforcing payment terms.

• Strong problem-solving skills to investigate and resolve invoice discrepancies and unapplied payments.

Work Environment

This role follows a Monday through Friday schedule, with typical hours between 7:30/8:00 a.m. and 4:30/5:00 p.m.

Job Type & Location

This is a Permanent position based out of Appleton, WI.

Pay and Benefits

The pay range for this position is $47000.00 - $52000.00/yr.

Full benefits package Weekly Pay FTO/Holiday/Hybrid policy: - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, Birthday

Workplace Type

This is a hybrid position in Appleton,WI.

Application Deadline

This position is anticipated to close on Jun 5, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.