Staff Service Mechanical Engineer

Date Posted:

Country:

Location:

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

The Otis Service Center is seeking a hands-on Staff Mechanical Engineer to support NAA field service and maintenance personnel in elevator repair, maintenance, and troubleshooting. This role supports field service and maintenance personnel by diagnosing complex mechanical and electromechanical issues, developing repair solutions, and improving reliability of elevator systems.

This position requires direct involvement with rotating equipment, bearings, sheaves, traction machines, and electric motors. On-site surveying, field pilot testing, troubleshooting remotely and in elevator hoistway and machine rooms are a core part of the role.

The candidate will also have the responsibility of organizing, maintaining, and creating Spare Parts Leaflets (SPLs) and Technical Information Publications (TIPs) as they relate to these component areas. Additional Duties will include developing engineering solutions to replace obsolete components as well as newly defined needs from sketches, concepts and verbal instructions developed interactively with group members and others.

On a typical day you will:

Field Troubleshooting and Repair

• Diagnose failures involving bearings, sheaves, traction machines, and rotating equipment.

• Support field mechanics with troubleshooting and replacement of elevator components and systems.

• Investigate field incidents and conduct root cause failure analysis (RRCA) for mechanical and electromechanical failures

• Jobsite testing and surveying.

Project Management

• Manage moderately sized and complex projects spanning across multiple disciplines.

• Deliver on schedule B cost savings targets assigned.

• Create product upgrade packages

• Provide input to optimize department processes, improving collection of data related to engineering tasks, time allocated, and value delivered.

• Jobsite testing and surveying.

Operations and Supply Management Support

• Work to develop engineering solutions to replace obsolete components.

• Provide engineering support for manufacturing and contract engineering of current production and legacy parts.

• Support engineering requests from OSC departments such as supply chain, customer service, modernization, assembly, and machine shop.

• Create work instructions for production of parts and systems.

• Resolve part quality issues for current production and legacy parts.

• Support supply management and operations by providing stocking recommendations for new and existing parts and work to reduce part costs and lead times.

Documentation

• Create and update Spare Parts Leaflets (SPLs) and Technical Information Publications (TIPs)

• Create engineering drawings of parts and assemblies.

• Create tools, parts, and technical documents for field repair, installation, and maintenance of Otis and competitor equipment.

• Participate in Change Notice reviews with Otis New Equipment division.

• Provide training to peers, mechanics, and field engineers.

What you will need to be successful:

• BS in Mechanical Engineering

• 15+ years of engineering experience

• 5+ years hands‑on rotating equipment and motor troubleshooting experience (elevator preferred).

• Strong background in bearings, power transmission, and motors.

• Ability to perform engineering hand calculations (torque/HP, bearing life, sheave/belt forces, fits/tolerances) and create field-ready recommendations

• Proven track record leading technical projects from concept to sales release.

• Able to prepare and present reports to the senior leadership team.

• Strong analytical and problem-solving skills are essential.

• Excellent organizational and time management skills

• Self-motivated, results-driven employee with excellent attention to detail

• The ability to work as both an individual contributor and in a team environment and to manage multiple projects concurrently is needed.

• Knowledge of design/drafting practices, geometric dimensioning and tolerance setting, materials, and processes.

• Ability to travel 5-10%

Preferred Qualifications:

• Experience in repair and manufacturing industry.

• Knowledge of elevator mechanical components, hydraulic and traction machines.

• Proficiency in PTC Creo and AutoCAD.

Additional Comments:

Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.

• Enjoy three weeks of paid vacation, along with paid company holidays

• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

• Life insurance and disability coverage to protect you and your family.

• Voluntary benefits, including options for legal, pet, home, and auto insurance.

• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.

• Pursue your educational goals with our tuition reimbursement program.

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

The salary range for this role is $116,000-$145,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!