Sr. Infrastructure Project Manager

Job Description

We are seeking a Senior Infrastructure Project Manager to lead a large-scale connected device rollout program across a national footprint. This individual will serve as the single-threaded leader responsible for executing two parallel workstreams:

These IoT controllers sit on commercial-grade equipment used by restaurant and foodservice customers. The controllers manage operational data (e.g., usage counts, chemistry dispensing levels, diagnostic insights) and feed into analytics platforms that drive actionable business intelligence for customers. The program involves coordinating across 3,500+ field sales representatives, corporate accounts, marketing communications (marcom), supply chain/logistics, and engineering teams to ensure devices are shipped, installed, configured, validated, and monitored at scale.

This is a highly operational, execution-heavy role - not a traditional PMO or governance PM seat. The right candidate will thrive in ambiguity, build repeatable execution models, and drive measurable throughput across distributed field teams under tight timelines (120-180 days).

Key Responsibilities:

Lead parallel execution of remediation and new-install workstreams as one integrated program - not two separate projects

Build and manage a single integrated plan including timeline, dependencies, resources, and milestones

Drive field execution at scale - wave-based rollouts, dispatch coordination, sales team communication, and training

Coordinate logistics: pick/pack of devices, setup documentation, shipping to customer locations

Implement install process controls - checklists, KPIs, connectivity validation steps

Partner with cross-functional teams (engineering, product, field ops, marcom, corporate accounts) to ensure alignment and delivery of enabling capabilities (verification tools, alerting, dashboards)

Translate remediation learnings into prevention design improvements to eliminate repeat failures

Manage a hypercare period post-milestone to monitor connectivity health and resolve issues before program close

Communicate progress, risks, and blockers to leadership and stakeholders regularly

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Proven track record delivering large-scale, parallel programs involving 10,000+ assets or devices across distributed locations

Experience coordinating field operations / technician- or sales-driven execution at national scale

Strong ability to manage cross-functional stakeholder alignment across operations, engineering, product, logistics, and communications teams

Demonstrated ability to convert ambiguity into structured, repeatable execution plans with measurable throughput

Experience with time-bound, milestone-driven programs (90-180 day execution windows)

Comfortable operating in a highly operational, execution-first environment - not just governance or reporting

Excellent communication and coordination skills - able to manage messaging to field teams, corporate accounts, and leadership simultaneously Background in manufacturing, automotive, or industrial environments

Experience in medical device, food manufacturing, or commercial equipment industries

Prior experience managing large-scale device or hardware rollouts (e.g., mobile device deployments for telecom carriers like AT&T or T-Mobile - 3K+ devices)

Familiarity with IoT device management platforms, connected device ecosystems, or digital controller technologies

Experience with mobile/wireless infrastructure components (e.g., WiFi routers, cellular connectivity)

Exposure to leasing or contract-based service models where equipment is deployed under customer lease agreements

Experience designing and executing hypercare / post-deployment monitoring processes

Background integrating digital + physical systems (e.g., device connectivity verification, remote diagnostics, data validation)