Support Analyst- Sales

Company Overview

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Team Overview & Role Summary

You will be part of the North America IT Applications team, supporting SAP Sales processes and driving transformation initiatives. You will work closely with business stakeholders and global IT to enhance SAP SD capabilities and deliver scalable solutions aligned with the organization's strategic objectives.

The SAP Sales Support Analyst is responsible for supporting and training the business on the Sales functional module of SAP. They also help with evaluating, designing, implementing, and rolling out SAP project initiatives. They work closely with the business and global IT to determine current and future needs and work within SAP to provide solutions.

Key Responsibilities

• You will identify opportunities to improve business processes and design SAP solutions to support operations.

• You will provide ongoing support and training to business users and manage the SAP ticket queue.

• You will create user and technical documentation for SAP SD applications.

• You will analyze current business processes and translate requirements into SAP solutions.

• You will collaborate with global IT to design, implement, and deploy SAP enhancements.

• You will lead or support projects related to SAP implementations and enhancements.

• You will perform system testing and support end-to-end validation of solutions.

• You will manage external support teams and ensure timely resolution of issues.

Required Qualifications

Required:

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.

• Experience in SAP SD or Order-to-Cash processes.

• Strong understanding of business processes in Sales and Distribution.

• Excellent communication and stakeholder management skills.

Preferred:

• SAP S/4HANA experience.

• Experience with Fiori, CDS views, or reporting tools.

• Experience in manufacturing or cable industry environments.

Key Competencies

• Analytical and problem-solving skills

• Strong communication and collaboration abilities

• Process improvement mindset

• Ability to manage multiple priorities

• Ownership and accountability

Reporting & Structure

Reports to: Business Solutions Manager / NA VP IT

Function: Information Technology

Working Relationships

• Sales and Customer Service teams

• Finance and Logistics teams

• Global IT teams

• External SAP partners and vendors

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Job Offer Fraud Alert

We take the security of our candidates seriously. Please be aware of job offer scams involving individuals falsely claiming to represent our company.

Our company will *never* :

• Ask for payment, fees, or financial information at any stage of the recruitment process

• Request passwords, banking details, or copies of personal identification via email or text

• Extend a job offer without a formal interview process

• Communicate from non-company email addresses (e.g., Gmail, Yahoo)

All legitimate communications from our recruitment team will come from an official company email domain (ending in @prysmian.com ).

If you believe you have been contacted regarding a fraudulent job offer or are unsure about the authenticity of a message, please contact us directly at narecruiting@prysmian.com .

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page (https://www.prysmian.com/en/people-and-careers/why-prysmian/diversity-equity-and-inclusion) to learn more about Prysmian's commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at talent.mobility@prysmiangroup.com .

Prysmian is a global cabling solutions provider leading the energy transition and digital transformation . By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation , and a strong customer base , the company is well-placed to capitalise on its leading positions and win in new, growing markets. Prysmian's business strategy perfectly matches key market drivers by developing resilient , high-performing , sustainable and innovative cable solutions in the segments of Transmission, Power Grid, Electrification and Digital Solutions . Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over 15 billion in 2023.