Concentrix
Rutland, VT
Director-Enterprise Solution Architect – Contact Center Technologies - CRM, CCaaS, AI Automation and Interaction Analytics (Preferred Location Eastern Time Zone) Summary We are seeking a world-class Director, Enterprise Solution Architect to join the Global Pre-Sales and Solution function to deliver cutting-edge enterprise architecture and solution across the world’s most advanced technology platforms for Customer Experience Services This senior individual contributor will lead pre-sales, enterprise architecture, and solutioning efforts across hyperscalers (AWS, Azure, Google), CCaaS Omni channel solutions( Microsoft, Amazon Connect, Genesys, NICE), Web Portals, Mobile Apps, CRM/ERP (MS Dynamics, Zendesk, Salesforce, SAP, Adobe), RPA ( UIPATH, Automation Anywhere), AI, Generative AI, LLM platforms (Open AI, Google Gemini, Claude, Anthropic and others), Ticketing platforms ( ServiceNow) and Analytics. This role is perfect for someone passionate about shaping what’s...
