2 jobs found in Fairfield, OH

Job Description We are seeking a Senior Contact Center Architect to help modernize and scale enterprise contact center platforms. This role sits at the intersection of cloud, telephony, and software engineering, focused on delivering customer-centric solutions across voice and digital channels. You'll play a key role in designing and evolving next-generation capabilities, including intelligent routing, automation, and real-time customer engagement. Key Responsibilities Design and enhance enterprise contact center solutions across voice and digital channels (chat, email, workflows) Configure and develop within contact center platforms (NICE, Genesys, Five9) Advance capabilities across: ? ACD, IVR, and outbound dialers ? Intelligent routing and call flows ? Automation and customer interaction workflows Build and support CTI integrations and screen-pop solutions to improve agent and customer experience Partner with business and technical...

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an HR System Solution Architect Senior within PNC's HR Information Systems organization, you will be based in Columbus, Cinncinati or Cleveland, OH; Atlanta, GA; Denver, CO; Dallas or Houston, TX; Chicago or Downers Grove, IL; East Brunswick, NJ; Pittsburgh, PA; or Birmingham, AL. What You'll Do Lead with Expertise Serve as the go-to Workday expert across key modules, advising leaders and partners on innovative capabilities and best-in-class design. Translate business needs into intuitive, scalable solutions that enhance user experience and deliver measurable value. Shape the Future of...