Prime Therapeutics
Lincoln, NE, USA
At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Customer Experience Architect Principal - Remote Job Description The Customer Experience Architect acts as the voice of Prime's customers and helps teams think about and design experiences that solve customer problems and help them achieve their goals. This position is responsible for influencing every way customers interact with Prime Therapeutics, for multiple customer types (members, clients, health care professionals, and other stakeholders), working in all channels (digital, contact center, mail, text, social media, etc.), and considering people, processes, information, and technology in customers' end-to-end experiences. This role is also responsible for developing Customer Experience strategies and partnering with...
