46 customer experience jobs found in Albany

Service Desk Analyst Req number: R7292 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and...

NY HELP Yes Agency State Comptroller, Office of the Title Business Systems Analyst 1, (SG-18), Business Systems Analyst Tr 2 (SG-16), Business Systems Analyst Tr 1 (SG-14) (NYHELPS) Item# 08185, Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address 110 State Street City Albany State NY Zip Code 12236 Duties Description Work as a liaison between stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information...

Job Description As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction. In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction. Contributing individually and as a team member, providing...

NY HELP Yes Agency Information Technology Services, Office of Title Business Systems Analyst 2 (NY HELPs) - 10410 Occupational Category I.T. Engineering, Sciences Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $86681 to $109650 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address State Campus, Bldg 5, Flr 4 City Albany State NY Zip Code 12226 Duties Description Under the direction of an Information Technology Specialist 4, the Business Systems Analyst 2 will be assigned to the Enterprise Analysis team in the Programs and Planning Bureau within the Chief Strategy Office (CSO). The incumbent will participate in...

Job Description The Role The Customer Success Insights & Analytics (CSIA) team enhances customer experience by translating Voice of the Customer (VOC) data into actionable insights that drive improvements across products and services. CSIA delivers insights and analytics tools that identify opportunities, inform decision-making, improve performance, and unlock cost efficiencies. We partner closely with Leadership, Contact Center Operations, Digital and Vehicle Product teams. A core focus of the team is leveraging advanced NLP-based and AI-powered analytics to increase efficiency, scale insight generation, and accelerate the transformation of unstructured customer feedback into clear, compelling narratives that drive action. The Analyst role focuses on monitoring, integrating, and analyzing large volumes of survey and interaction data across business units. Analysts design engaging dashboards, identify data patterns, distill insights through data manipulation and...

Description Duties Description This position reports to the DOH Project Manager 4 within the Office of Health Information Management (OHIM). The successful candidate will collaborate within a multifunctional team, supporting a variety of initiatives, including but not limited to Artificial Intelligence requests and assisting departmental program areas in achieving their Information Technology objectives. The team's responsibilities encompass diverse functions such as procurement, architectural oversight and review, cybersecurity guidance, compliance enforcement, AI governance and portfolio governance, serving as a critical interface between program areas and OITS/IT vendors. Duties Include, But Are Not Limited To, The Following Researching and documenting the current or as-is state of the business processes or functions Develop and maintain custom SharePoint sites to keep data current and relevant. This may include components of HTML5 and JavaScripting. Ability...

NY HELP Yes Agency Health, Department of Title Business Systems Analyst 2 (NY HELPS) - 88225 Occupational Category I.T. Engineering, Sciences Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $86681 to $109650 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Office of Health Information Management (OHIM) Corning Tower, Empire State Plaza City Albany State NY Zip Code 12237 Duties Description This position reports to the DOH Project Manager 4 within the Office of Health Information Management (OHIM). The successful candidate will collaborate within a multifunctional team, supporting a variety of initiatives,...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description This position reports to the DOH Project Manager 4 within the Office of Health Information Management (OHIM). The successful candidate will collaborate within a multifunctional team, supporting a variety of initiatives, including but not limited to Artificial Intelligence requests and assisting departmental program areas in achieving their Information Technology objectives. The team's responsibilities encompass diverse functions such as procurement, architectural oversight and review, cybersecurity guidance, compliance enforcement, AI governance and portfolio governance, serving as a critical interface between program areas and OITS/IT vendors. Duties include, but are not limited to, the following: - Researching and documenting the current or as-is state of the business processes or functions- Develop and maintain custom SharePoint sites to keep data current and relevant. This may include...

NY HELP Yes Agency Health, Department of Title Business Systems Analyst 2 (NY HELPS) - 88225 Occupational Category I.T. Engineering, Sciences Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $86681 to $109650 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Office of Health Information Management (OHIM) Corning Tower, Empire State Plaza City Albany State NY Zip Code 12237 Duties Description This position reports to the DOH Project Manager 4 within the Office of Health Information Management (OHIM). The successful candidate will collaborate within a multifunctional team, supporting a variety of initiatives,...

Description Duties Description This position reports to the DOH Project Manager 4 within the Office of Health Information Management (OHIM). The successful candidate will collaborate within a multifunctional team, supporting a variety of initiatives, including but not limited to Artificial Intelligence requests and assisting departmental program areas in achieving their Information Technology objectives. The team's responsibilities encompass diverse functions such as procurement, architectural oversight and review, cybersecurity guidance, compliance enforcement, AI governance and portfolio governance, serving as a critical interface between program areas and OITS/IT vendors. Duties Include, But Are Not Limited To, The Following Researching and documenting the current or as-is state of the business processes or functions Develop and maintain custom SharePoint sites to keep data current and relevant. This may include components of HTML5 and JavaScripting. Ability...

Workforce Management Analyst Req number: R6965 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Workforce Management Analyst, you will be responsible for optimizing service delivery through strategic workforce planning, accurate forecasting, and efficient scheduling utilizing AI-driven platforms for predictive analytics and automation tools. Job Description We are looking for an experienced Workforce Management...

About Us NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset. About The Role As a strategic planning analyst in the Funding Strategy and Operations practice area, you will collaborate with team members to conceptualize, deliver, and provide support to our clients through today’s ever-changing healthcare landscape. NYSTEC is considered a trusted advisor, providing subject matter expertise and connecting the dots for our clients. NYSTEC has consulted on some of the largest Medicaid initiatives and served in various roles across a multitude of New York State healthcare technology systems. Serving as a strategic planning analyst, your day-to-day role as a NYSTEC...

NY HELP No Agency Higher Education Services Corporation Title Project Assistant - Lead Business Analyst Occupational Category I.T. Engineering, Sciences Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $106898 to $131665 Annually Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 99 Washington Ave City Albany State NY Zip Code 12210 Duties Description The New York State Higher Education Services Corporation (HESC) is the state's student financial aid agency, responsible for centrally administering New York's major college aid programs. It oversees grants, scholarships, loan-forgiveness programs, and related services -...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Nelnet. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative...

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The IT Service Management (ITSM) Analyst serves as the primary Major Incident Manager during assigned on-call rotations, leading real-time response to high-severity incidents and contributing to operational stability and site...

Company : Highmark Inc. Job Description : JOB SUMMARY This job reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results. ESSENTIAL RESPONSIBILITIES Review inquiries to determine if they meet definition of appeal/grievance. Request and review all related relevant documentation and assemble case file. Coordinate resolution results and relay investigative results with all involved parties. Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with cross...

Job Description Oracle Cloud Infrastructure (OCI) is seeking a Business Analyst to translate data into actionable insights for the Zero Process Oracle (ZPO) initiative. This role bridges technical data capabilities and business decision-making, providing executives with portfolio analytics, constraint identification, and quarterly performance reports. As Business Analyst, you will develop portfolio-level analytics showing improvement trends, and organizational throughput. You will create executive dashboards, identify constraints and improvement opportunities across processes, generate insights for quarterly leadership reviews, and validate AI-generated recommendations with business context. Responsibilities Responsibilities Develop portfolio analytics (Improvement trends, blocked processes, throughput by org) Create executive dashboards with drill-down capabilities for leadership exploration Assist with Ad-hoc analyses and report generation...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Summary The Senior Telecom Expense Analyst is responsible for sourcing, negotiating, and lifecycle managing wide area network (WAN) connectivity and telecommunications services across a multi-site enterprise footprint. This role drives cost optimization, vendor performance, and service reliability by aligning carrier strategy with business and technical requirements. The position partners closely with Network Engineering & Operations, Finance, and Business & Operations teams to ensure circuits, contracts, and services are delivered on time, on budget, and in compliance with enterprise standards. Essential Functions Own end-to-end management of the organization's telecommunications and network services portfolio, including strategic vendor relationships, sourcing decisions, and operational performance across a...

NY HELP Yes Agency Mental Health, Office of Title Senior Budgeting Analyst/Budgeting Analyst Trainee (NY HELPS); Central Office Occupational Category Financial, Accounting, Auditing Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $66951 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address NYS Office of Mental Health 44 Holland Avenue City Albany State NY Zip Code 12229 Duties Description The Office of Financial Management, Division of State Operations Financial Management, Bureau of State Budget Services is recruiting to fill a Senior Budgeting Analyst/Budgeting Analyst Trainee, position. The incumbent...

Business Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Support the development of briefings, agendas, and other general...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Summary The Financial Analyst will provide financial analysis, planning and data mining support for Fleet Management Solutions (FMS). The candidate will directly support Asset Management Finance and coordinate with multiple departments to deliver results. Candidate must be inquisitive, collaborative, accurate, and efficient to ensure leadership receives informative and timely financial reports and analyses. REMOTE WORK FROM HOME Essential Functions Assist with closing books, forecasting balance of year financials, and creating annual plans and budgets Review various month end reports including actual versus budget variances Consolidate, prepare, and analyze financial data to understand cause-and-effect relationships and identify drivers. Candidate will be expected to perform a broad spectrum of analyses which will...

*This role can be located almost anywhere in the U.S. No relocation offered. What You Will Do: Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways: Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data. Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness. Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction. Researches, trouble shoots, administers application administration, conducts application user training, and code changes. Sees the whole picture and adjusts work accordingly. Point-of-contact for clients...

Sr Business Analyst - Velocity Black - (Remote - Eligible) Summary: As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. General Responsibilities: Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform...

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Fusion Data Intelligence, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI). Strong expertise in Hadoop...