10 customer relationship manager jobs found in Albany

NY HELP Yes Agency Health, Department of Title Business Systems Analyst 2 (NY HELPS) - 88225 Occupational Category I.T. Engineering, Sciences Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $86681 to $109650 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Office of Health Information Management (OHIM) Corning Tower, Empire State Plaza City Albany State NY Zip Code 12237 Duties Description This position reports to the DOH Project Manager 4 within the Office of Health Information Management (OHIM). The successful candidate will collaborate within a multifunctional team, supporting a variety of initiatives,...

Description Duties Description This position reports to the DOH Project Manager 4 within the Office of Health Information Management (OHIM). The successful candidate will collaborate within a multifunctional team, supporting a variety of initiatives, including but not limited to Artificial Intelligence requests and assisting departmental program areas in achieving their Information Technology objectives. The team's responsibilities encompass diverse functions such as procurement, architectural oversight and review, cybersecurity guidance, compliance enforcement, AI governance and portfolio governance, serving as a critical interface between program areas and OITS/IT vendors. Duties Include, But Are Not Limited To, The Following Researching and documenting the current or as-is state of the business processes or functions Develop and maintain custom SharePoint sites to keep data current and relevant. This may include components of HTML5 and JavaScripting. Ability...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Standard Duties: As a Business System Analyst 2 with the Division of Technology & Innovation, duties will include, but are not limited to, the following: • Lead BSA team through all phases of business systems analysis for small to medium business analysis projects, or series of smaller projects in a cross functional environment.• Manage BSA team to ensure standards are enforced to include business process and integration, data format and integration, system and vendor documentation for operational support.• Manage NYS DOL business systems analysis activities. Helps write agency business analysis standards and process documents.• Analyze and revises flow charts, process models and technical specifications describing "as is" or "to be" IT systems or business processes.• Work to identify IT system requirements to gain stakeholder agreement for IT projects or business process change...

Standard Duties Duties Description Duties As a Business System Analyst 2 with the Division of Technology & Innovation, duties will include, but are not limited to, the following: Lead BSA team through all phases of business systems analysis for small to medium business analysis projects, or series of smaller projects in a cross functional environment. Manage BSA team to ensure standards are enforced to include business process and integration, data format and integration, system and vendor documentation for operational support. Manage NYS DOL business systems analysis activities. Helps write agency business analysis standards and process documents. Analyze and revises flow charts, process models and technical specifications describing "as is" or "to be" IT systems or business processes. Work to identify IT system requirements to gain stakeholder agreement for IT projects or business process change documents detailing the project. Assist in preparations...

Job Description As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction. In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction. Contributing individually and as a team member, providing...

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Fusion Data Intelligence, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI). Strong expertise in Hadoop...

Job Description The Role: The HR Solutions Enablement Team builds effective, scalable, cohesive HR solutions that minimize redundancy and deliver seamless data and insights for a better end-user experience. You will be part of a team that is responsible for implementing HR Technology solutions, through Workday as well as integrated third party technologies embedded throughout the Talent Acquisition process that drive our operations forward and remove friction. Additionally, this team also provides tier-2 support for our business facing end users. We are looking to hire a Sr. HR Technology Analyst with deep expertise in Talent Acquisition technology configuration and implementation. The ideal candidate will have extensive hands-on experience with Workday Recruiting, third party Talent Acquisition technologies, and working knowledge of other Workday modules. They should be eager to learn and apply new technologies, including emerging AI-powered tools, and bring a...

Job Description Job Requirements and Key Responsibilities: Partners with Consulting management to maximize revenue opportunities, achieve the highest utilization, and increase customer satisfaction. Responsible for the collection, management, and communication of detailed resource specifications for assigned practice. Proactively identifies available resources, using a variety of methods, or open specifications. Facilitates resource meetings with Consulting Managers regarding weekly billable utilization and open request. Escalate urgent requests on priority staffing calls. Partner with management to understand assigned consultants' skill levels and experience. Actively monitor the selection/acceptance process for assigned resources. Offer creative solutions when no resources with necessary skill sets are available. Recommend creative ways to utilize consultants who lack high demand skill sets. Identify resourcing...

Job Description Job Requirements and Key Responsibilities: Partners with Consulting management to maximize revenue opportunities, achieve the highest utilization, and increase customer satisfaction. Responsible for the collection, management, and communication of detailed resource specifications for assigned practice. Proactively identifies available resources, using a variety of methods, or open specifications. Facilitates resource meetings with Consulting Managers regarding weekly billable utilization and open request. Escalate urgent requests on priority staffing calls. Partner with management to understand assigned consultants' skill levels and experience. Actively monitor the selection/acceptance process for assigned resources. Offer creative solutions when no resources with necessary skill sets are available. Recommend creative ways to utilize consultants who lack high demand skill sets. Identify resourcing...

Job Description As a Consulting Resource Analyst, you will work with project leadership to understand project staffing requirements. You will develop project staffing plans using project requirements and practice data and recommend and communicate staffing assignments to associates, managers, and project teams. You will engage in third-party resources as required to deliver client projects. You will document and track all open and committed resource assignments and report on any key business metrics related to staffing and utilization. Responsible for presenting available internal and sometimes external resources (offshore, nearshore, and contractors) to fit project demand and budget. Responsibilities: Partners with Consulting management to maximize revenue opportunities, achieve the highest utilization, and increase customer satisfaction. Responsible for the collection, management, and communication of detailed resource specifications for assigned practice....