12 help desk it support jobs found in Albany

Company : HM Insurance Group Job Description : JOB SUMMARY This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will be instrumental in assisting the sales team by managing complex, stop loss sales cycle tasks and acting as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service. This position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, and sales representatives to ensure comprehensive workflow support on new business and renewal activities. The incumbent will also contribute to and manage small to medium projects within their assigned area. ESSENTIAL RESPONSIBILITIES Load and maintain group information and benefit files....

NY HELP Yes Agency State Comptroller, Office of the Title Business Systems Analyst 1, SG-18, Business Systems Analyst TR 2, equated to SG-16, Business Systems Analyst TR 1, equated to SG-14(NYHELPS) Item#01036 Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address 110 State Street City Albany State NY Zip Code 12236 Duties Description Within the Division of Retirement Services, Bureau of Program Optimization Support and Transformation (POST), under the guidance of higher-level staff, this...

NY HELP Yes Agency People With Developmental Disabilities, Office for Title Senior Health Care Fiscal Analyst Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 44 Holland Ave City Albany State NY Zip Code 12229 Duties Description The position will be in the Consolidated Fiscal Reporting (CFR) Unit of the Bureau of Fiscal Reporting and Data Analysis (FRDA). The CFR Unit is responsible for overseeing the development, collection and review of Consolidated Fiscal Report (CFR) documents and for the...

NY HELP No Agency State Police, Division of Title Multimedia Forensic Analyst 1 Occupational Category No Preference Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 1220 Washington Avenue Building 24 City Albany State NY Zip Code 12226 Duties Description Forensic Multimedia Support: Perform and assist the technical and scientific duties for all forensic analysis in the Forensic Video Multimedia Services Unit (FVMSU). Perform and assist analysis/examination of analog and digital multimedia evidence in the multimedia lab environment and...

NY HELP Yes Agency State Comptroller, Office of the Title Business Systems Analyst 1 ( SG-18), Business Systems Analyst Trainee 2 (SG-16) , Business Systems Analyst Trainee 1 (SG-14) (NYHELPS) Item # 01031 Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address 110 State Street City Albany State NY Zip Code 12236 Duties Description Work as a liaison between stakeholders to elicit, analyze, verify, and validate requirements for changes to business processes, policies, and information systems....

NY HELP Yes Agency State Comptroller, Office of the Title Business Systems Analyst 1 ( SG-18), Business Systems Analyst Trainee 2 (SG-16) , Business Systems Analyst Trainee 1 (SG-14) (NYHELPS) Item # 08662 Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address 110 State Street City Albany State NY Zip Code 12236 Duties Description Work as a liaison between stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and...

Position Description & Qualifications At Serco, we deliver mission-critical services and technology solutions that enable our government customers to operate more effectively, securely, and efficiently. We support complex federal missions across defense, civilian, and intelligence domains by combining deep domain expertise with modern digital, data, and cloud capabilities. Our teams are trusted partners to our customers, committed to technical excellence, innovation, and disciplined execution in highly regulated environments. We are seeking a Data Analytics Manager. This role will be responsible for building, managing, and enabling high-performing data analytics teams that deliver solutions employing data management, operations research, machine learning, statistics, business intelligence, and low-code automation for internal initiatives and government contracts. This position is contingent upon your ability to obtain/maintain a Secret security clearance In this...

Part-Time Bilingual (Italian/English) Service Desk Analyst Req number: R7729 Employment type: Part time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This position is part-time (20 hours a week). Job Description We are looking for a bilingual customer...

Bilingual (Portuguese/English) Service Desk Analyst Req number: R7715 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description The position will be in the Consolidated Fiscal Reporting (CFR) Unit of the Bureau of Fiscal Reporting and Data Analysis (FRDA). The CFR Unit is responsible for overseeing the development, collection and review of Consolidated Fiscal Report (CFR) documents and for the dissemination of information reported on the CFR. The CFR is the primary provider cost reporting document for four state agencies, including OPWDD. The individual holding this position will: · Perform desk audits of Consolidated Fiscal Reports (CFR's) submitted by voluntary service providers.· Participate in Consolidated Fiscal Report System (CFRS Web) software testing.· Assist the CFR Inter-agency Training Subcommittee with CFR training preparation, develop training materials and act as a presenter in the CFR training of voluntary service providers.· Assist the CFR Inter-agency Rewrite Subcommittee with semi-annual CFR manual...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Forensic Multimedia Support: Perform and assist the technical and scientific duties for all forensic analysis in the Forensic Video Multimedia Services Unit (FVMSU). Perform and assist analysis/examination of analog and digital multimedia evidence in the multimedia lab environment and perform and assist comparative analysis/examination of analog and digital multimedia evidence. Working knowledge and expertise with applications from Avid Technologies, Adobe Creative Cloud, or similar photo and video editing software. Preference will be given to candidates with working knowledge of forensic software applications such as Amped FIVE, A-DAPT/FilterGraph, Magnet Forensics, Salient Sciences, Axon Investigate, 3D imaging software such as Leica Geosystems, Cloud Compare, and Auto Desk applications. In addition, fundamental concepts of analog and digital recording devices and the internal...

Service Desk Analyst Req number: R7601 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a bilingual customer service-oriented Service Desk Analyst to provide Level 1 technical support to both users in an...