Department of State Agency Wide
Kansas City, MO
Summary This position is located at the Kansas City Passport Agency(PPT/KC) where the incumbent serves as a Customer Service Manager (CSM) responsible for planning and implementing a comprehensive customer service program for the assigned agency/center and, in conjunction with the other regional CSMs and the Customer Service National Program Manager develops customer service programs directorate. Responsibilities Serves as the point of contact for all customer service programs, issues, and opportunities in the agency/center of assignment. Plans and implements comprehensive region-wide customer service programs and operating methodologies for customer service. Develops strategies to plan, organize, and conduct customer surveys to assess the quality of customer service provided by the assigned agency/center. Plans, organizes, and conducts periodic web-based, written, telephonic and personal interview surveys of customers to assist management in identifying procedures, management...
