2 jobs found in Westerville

Summary: The Salesforce Analyst is responsible for supporting and improving our SFDC environment by collaborating with IT and business users to sustain and improve an environment that enables us to operate simply and efficiently within our Salesforce.com environment. This role will leverage technical expertise and customer service skillset to troubleshoot and correct production issues within Salesforce as well as collaborate with business SME's to continue to enhance our usage of the SFDC platform. This role will work closely with business and IT stakeholders to understand the application, the business process that it supports and build relationships with key business users. Project Details: Participate in an after-hours support rotation to provide support to end users if necessary Act as the End-to-end owner of problems, issues, or escalations Perform escalations when necessary to Salesforce or internal departments and work with the other party to resolve the issue to...

Position Summary JOB DESCRIPTION The Sales Process Improvement Analyst role will focus upon Sales Operations process and systems improvement, from the creation of a Lead, through Opportunity management and Quote creation, to Order submission. This role is responsible to identify, prioritize, develop, execute, and sustain effective system enhancements and process improvements that drive efficient sales and order entry functionality. This role also includes required process documentation, training material generation, and limited operational issue resolution. This role will ensure that the systems are designed and operated in alignment with key initiatives across the organization and are efficient for interaction by field sales, sales management, application engineers, order coordinators, and other internal sales operation functions. Responsibilities Work with cross-functional teams to map current state processes, and determine process improvements. Work...