1932 customer experience jobs found

Overview: At Securian Financial, we are committed to understanding and improving our customers' experiences. As a Senior Customer Experience Measurement (CXM) Analyst, you will play a key role in designing, deploying, and analyzing customer feedback mechanisms using Qualtrics or similar technology platforms. You will help drive actionable insights that enhance the customer and associate experience across the enterprise. Collaborate with the CXM Program Manager, internal stakeholders, and external vendors to deliver longitudinal, point in time and web intercept surveys, purpose-built Qualtrics dashboards, generative AI reporting and actionable insights that shape strategy and experience design. Responsibilities include but are not limited to: Qualtrics Platform Administration (for both EX and CX programs) User maintenance (additions/deletions). User permissions (profile set-up and configuration/changes). Manage the EX-Directory. Facilitate data enrichment mapping in Qualtrics...

Overview At Securian Financial, we are committed to understanding and improving our customers’ experiences. As a Senior Customer Experience Measurement (CXM) Analyst, you will play a key role in designing, deploying, and analyzing customer feedback mechanisms using Qualtrics or similar technology platforms. You will help drive actionable insights that enhance the customer and associate experience across the enterprise. Collaborate with the CXM Program Manager, internal stakeholders, and external vendors to deliver longitudinal, point in time and web intercept surveys, purpose-built Qualtrics dashboards, generative AI reporting and actionable insights that shape strategy and experience design. Responsibilities Include But Are Not Limited To Qualtrics Platform Administration (for both EX and CX programs) User maintenance (additions/deletions). User permissions (profile set-up and configuration/changes). Manage the EX-Directory. Facilitate data enrichment mapping in...

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Senior Customer Experience Analyst Reports to: Senior Director, Customer Experience Location: Remote About PTC PTC is transforming how the physical and digital worlds connect. Our software helps thousands of companies improve operations, innovate smarter, and deliver exceptional customer value. With nearly 7,000 employees globally, our culture emphasizes learning, collaboration, and turning ideas into reality. Customer...

LRS Primary Navigation Who We Are History (https://www.lrs.com/who-we-are/history/) Company Overview Leadership (https://www.lrs.com/who-we-are/leadership/) A Message from Our CEO What We Believe (https://www.lrs.com/what-we-believe/) Our Mission LRS Philosophy & Values (https://www.lrs.com/what-we-believe/lrs-philosophy-values/) Community Involvement Wilkerson (https://www.lrs.com/what-we-believe/wilkerson/) Divisions Careers Get Hired Our Culture (https://www.lrs.com/careers/our-culture/) Benefits Diversity (https://www.lrs.com/careers/diversity/) Internships Offices (https://www.lrs.com/offices/) LRS Offices Contact (https://www.lrs.com/contact/) News Global NavigationEmployee Login (http://www2.lrs.com) File Transfer Filters Careers Added Mar 03, 2026 Business Systems Analyst - Conversational AI/IVR/IVA (45923) St. Louis, MO |...

Job Description: About The Role In this role, you support long‑term, always‑on loyalty programs within Merkle’s Loyalty Plus platform. Instead of working on short, one‑time projects, you’ll build ongoing relationships and become a trusted subject‑matter expert for your clients. You help them understand what they want to achieve and how to bring it to life within a complex, evolving platform. If you enjoy solving puzzles, uncovering how systems work, and partnering closely with clients and cross‑functional teams, this role gives you space to grow, learn, and make a lasting impact. What You’ll Do Understand Client Needs Lead conversations with client partners to understand goals, requirements, and desired changes. Translate needs into clear documentation such as requirements, acceptance criteria, and updates to solution layouts. Evaluate whether the Loyalty Plus platform already supports a feature or if development work is needed. Analyze Systems & Data...

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Analyst, Risk Management Overview Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential....

Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. In Commercial Lending Operations, we want to inspire new and innovative ideas on how to provide “best in class” service to our customers. As a Loan Support Analyst with the Dealer Floorplan Operations team, you will be based in Pittsburgh, PA or Birmingham, AL. In this role, you will be expected to work Monday - Friday, 8:30 am EST - 5:00 pm EST. As a Loan Support Analyst, you will complete same day daily funding requests. You will have assigned daily requests from the Operations Work Lead, which are pipelined from Commercial Lending Servicing Portal. After requests are assigned, you will conduct due diligence and book requests in WI. For requests indicating the payment to be made via wire another system PSUI is used to complete the monetary transaction. If any errors...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Southern Company. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Summary The Business Strategic Analyst is pivotal in enhancing operational efficiency and driving strategic initiatives, particularly in areas such as Customer Operations and Safety & Technical Training. This role involves utilizing skills in project management, process integration, and change management to support enterprise initiatives and gain essential business experience. Analysts are responsible for managing business process improvements, coordinating across...

Service Desk Analyst Req number: R7292 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and...

At Securian Financial the internal position title is Data Science Sr Analyst or Data Science Consultant. The title and salary will be determined based on experience and applied skills. Summary As an Operational Support Data Scientist at Securian Financial, you will bridge advanced analytics and day-to-day business operations by designing, deploying, monitoring, and continuously improving AI-driven solutions that support enterprise processes. This role focuses on supporting reliable, scalable, and explainable AI solutions that enhance operational efficiency, decision support, customer experience, and risk management across Digital, Marketing, Sales, and Servicing functions. You will operate at the intersection of data science, MLOps, and the business - ensuring models are maintained, enhanced, monitored, and aligned with Securian's Enterprise Data Strategy Vision and Operating Principles. Responsibilities include but are not limited to: AI Solution Development & Deployment...

Marketing Analyst – Digital & Web Performance   Ready to turn complex data into compelling stories? Join a leading energy innovator as a Marketing Analyst, where your insights will directly shape the digital experience for millions. This isn't just about numbers; it’s about understanding human behavior and driving smarter marketing strategies in a supportive, growth-focused environment. Your Impact and Opportunities Decode Digital Journeys: Dive deep into web traffic and customer behavior using Google Analytics to assess digital experience performance. Translate Data into Strategy: Interpret vital metrics like CPM, click-through rates, and video engagement to reveal what truly resonates with our audience. Drive Transparency: Build and manage dynamic weekly and monthly dashboards that provide clear performance snapshots to internal partners. Collaborate and Influence: Present findings to key stakeholders, helping to refine the customer experience and...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for PNC. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. In Commercial Lending Operations, we want to inspire new and innovative ideas on how to provide “best in class” service to our customers. As a Loan Support Analyst with the Dealer Floorplan Operations team, you will be based in Pittsburgh, PA or Birmingham, AL. In this role, you will be expected...

Req number: R7295 Employment type: Part time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Bilingual Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and Italian speaking...

Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Development Program Associate within PNC's Commercial & Corporate Banking organization, you will be based across PNC's footprint. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description By joining one of PNC’s Development Programs, you can explore your...

Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Development Program Associate within PNC's Commercial & Corporate Banking organization, you will be based across PNC's footprint. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description By joining one of PNC’s Development Programs, you can explore your...

Service Desk Analyst Req number: R7293 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and...

job summary: A proactive approach focused on reliability, performance, and continuous improvement. Curiosity and the ability to quickly learn complex systems and processes. Passion for automation, reducing toil, and improving operational perfection. Excitement for working in a fast-paced, collaborative, globally distributed environment. location: Smithfield, Rhode Island job type: Contract salary: $79 - 80 per hour work hours: 8am to 5pm education: Bachelors responsibilities: 5+ years in SRE, DevOps, or production engineering, supporting distributed systems in fast-paced environments. Strong scripting experience with PowerShell and Python; practical knowledge of SQL, XML, and data integration. Hands-on experience with observability tooling (e.g., Dynatrace, Nexthink), monitoring, logging, and metrics systems. Knowledge of ITSM and ITIL frameworks and experience with ServiceNow or similar platforms. Strong understanding of DevOps/SRE principles, including...

Service Desk Analyst Req number: R7292 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and...

Service Desk Analyst Req number: R7292 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and...

Service Desk Analyst Req number: R7292 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and...

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Job Summary The Senior Product Data Analyst plays a critical role in enabling accurate, scalable, and actionable product data that supports business growth, customer experience, and operational efficiency. This role partners closely with the product data team and cross‑functional stakeholders to ensure product data is governed, high‑quality, and optimized for analytics and decision‑making. The ideal candidate brings strong technical expertise and problem-solving skills. Key Responsibilities Product Data Set ‑Up & Maintenance...

job summary: A proactive approach focused on reliability, performance, and continuous improvement. Curiosity and the ability to quickly learn complex systems and processes. Passion for automation, reducing toil, and improving operational perfection. Excitement for working in a fast-paced, collaborative, globally distributed environment. location: Smithfield, Rhode Island job type: Contract salary: $79 - 80 per hour work hours: 8am to 5pm education: Bachelors responsibilities: 5+ years in SRE, DevOps, or production engineering, supporting distributed systems in fast-paced environments. Strong scripting experience with PowerShell and Python; practical knowledge of SQL, XML, and data integration. Hands-on experience with observability tooling (e.g., Dynatrace, Nexthink), monitoring, logging, and metrics systems. Knowledge of ITSM and ITIL frameworks and experience with ServiceNow or similar platforms. Strong understanding of DevOps/SRE principles, including...

Service Desk Analyst Req number: R7292 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and...