79 customer experience jobs found

Job Description: About The Role In this role, you support long‑term, always‑on loyalty programs within Merkle’s Loyalty Plus platform. Instead of working on short, one‑time projects, you’ll build ongoing relationships and become a trusted subject‑matter expert for your clients. You help them understand what they want to achieve and how to bring it to life within a complex, evolving platform. If you enjoy solving puzzles, uncovering how systems work, and partnering closely with clients and cross‑functional teams, this role gives you space to grow, learn, and make a lasting impact. What You’ll Do Understand Client Needs Lead conversations with client partners to understand goals, requirements, and desired changes. Translate needs into clear documentation such as requirements, acceptance criteria, and updates to solution layouts. Evaluate whether the Loyalty Plus platform already supports a feature or if development work is needed. Analyze Systems & Data...

Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Development Program Associate within PNC's Commercial & Corporate Banking organization, you will be based across PNC's footprint. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description By joining one of PNC’s Development Programs, you can explore your...

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Job Summary The Senior Product Data Analyst plays a critical role in enabling accurate, scalable, and actionable product data that supports business growth, customer experience, and operational efficiency. This role partners closely with the product data team and cross‑functional stakeholders to ensure product data is governed, high‑quality, and optimized for analytics and decision‑making. The ideal candidate brings strong technical expertise and problem-solving skills. Key Responsibilities Product Data Set ‑Up & Maintenance...

Service Desk Analyst Req number: R7292 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and...

General information Ref # 21846 Remote? No Ally and Your Career * Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? The Opportunity In office role with hybrid schedule. Ally work locations are Charlotte NC, Detroit MI, Lewisville TX, or Fort Washington PA At this time, Ally will not sponsor a new applicant for employment authorization for this position. The Product Owner...

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Lending Transaction Analyst Sr within PNC's Commercial Lending Operations organization, you will be based in Kalamazoo, MI, Denver, CO, or remotely. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. Core Hours for this role are Monday - Friday, 10:00 am EST - 7:00 pm EST. As a Lending Transaction Analyst Sr, you will obtain due diligence items for various loan types and...

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Lending Transaction Analyst Sr within PNC's Commercial Lending Operations organization, you will be based in Kalamazoo, MI; Pittsburgh, PA; Brecksville, OH; Cincinnati, OH; East Brunswick, NJ; Denver, CO, or Dallas, TX. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. Core Hours for this role are Monday - Friday, 8:00 am EST - 5:00 pm EST. As a Lending Transaction Analyst Sr, you will...

Job Description As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction. In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction. Contributing individually and as a team member, providing...

Job Description The Role The Customer Success Insights & Analytics (CSIA) team enhances customer experience by translating Voice of the Customer (VOC) data into actionable insights that drive improvements across products and services. CSIA delivers insights and analytics tools that identify opportunities, inform decision-making, improve performance, and unlock cost efficiencies. We partner closely with Leadership, Contact Center Operations, Digital and Vehicle Product teams. A core focus of the team is leveraging advanced NLP-based and AI-powered analytics to increase efficiency, scale insight generation, and accelerate the transformation of unstructured customer feedback into clear, compelling narratives that drive action. The Analyst role focuses on monitoring, integrating, and analyzing large volumes of survey and interaction data across business units. Analysts design engaging dashboards, identify data patterns, distill insights through data manipulation and...

About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. What...

About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. What...

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems....

About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. What...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for GovCIO. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Overview GovCIO is currently hiring for Senior Communications and Policy Analyst to support program management, public relations, strategic planning, policy review and reporting activities at Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE). This role will be responsible for providing support to a team of analysts and communications specialists to provide mission specific knowledge, execute government taskings, graphics, presentation materials,...

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All...

Job Description General Motors (GM) has an opening for an experienced Quality & Reporting Analyst as it defines the future of mobility and develops its connected vehicle strategy to become the most customer centric automaker. The Role As part of Finance's Billing and Reporting team supporting Software & Services (S&S) function, you'll be a key member of the cross-functional team executing General Motors' Connected Vehicle and Subscribe strategies. The team defines, configures, tests, triages our global OnStar billing and reporting solutions to support our numerous S&S stakeholders around the globe, including Finance, Accounting, Tax, and several others. We work diligently to ensure that quality data is provided to our stakeholders so that S&S can maximize its subscription revenue and EBIT opportunities in North America, Europe, South America, the Middle East and around the globe. The most recently supported projects include Super Cruise, Shopify...

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All...

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team! We provide our employees with the following tools and resources to be successful: Training Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!) 401(k) with match Competitive wages Company laptop Paid time off 10 paid holidays Responsibilities Alta Equipment Group - Material Handling is seeking a full-time Rental Operations Analyst for our Livonia, MI headquarters. The Rental Data Specialist ensures the accuracy, organization, and usability of rental operational data while supporting administrative coordination for the rental leadership team. This role works directly inside business systems to maintain records, process transactions, and validate operational activity. The position builds reliable...

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The IT Service Management (ITSM) Analyst serves as the primary Major Incident Manager during assigned on-call rotations, leading real-time response to high-severity incidents and contributing to operational stability and site...

Company : Highmark Inc. Job Description : JOB SUMMARY This job reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results. ESSENTIAL RESPONSIBILITIES Review inquiries to determine if they meet definition of appeal/grievance. Request and review all related relevant documentation and assemble case file. Coordinate resolution results and relay investigative results with all involved parties. Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with cross...

Job Posting Title Prototype Program Analyst Job Description Summary Dauch's Program Management Analyst establishes & monitors project plans, deliverables, schedule, and resource requirements. Tracks project progress and costs, and effectively communicates with stakeholders. This role is focused on supporting program managers by collecting data, conducting analysis, creating reports, and maintaining program documentation to help improve program efficiency and meet organizational goals. Job Description: Creates & monitors project plans, deliverables, schedules, and resource requirements. Tracks project progress and costs, and effectively communicates with internal stakeholders and cross functional team members. Ensures customer satisfaction by conferring with the customers regarding program requirements and project plans. Internal and External customer management as well as the supply chain. Ability to multitask and work in a fast paced...

Job Description Job Description: We are seeking a highly skilled and motivated QA Engineer to join our dynamic development team. As a QA Engineer, you will play a crucial role in ensuring the quality and reliability of our web applications. You will be responsible for creating and executing test plans, identifying and reporting bugs, and collaborating with various stakeholders to deliver high-quality software products. The ideal candidate will have a strong background in manual testing, automation testing, and a deep understanding of software development methodologies. You will work closely with our development teams to ensure that our applications meet the highest standards of performance, security, usability, and functionality. Responsibilities: Create test plans for new releases across ~5 active projects and ~5 legacy projects. Perform manual testing based on tasks that are ready to test, following the SDLC cycle. Develop and execute automated tests using...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Role EY is seeking a Technical Analyst to support our client's Identity & Access Management Team. We are looking for an individual who has a passion for systems/business analysis, requirements gathering, providing value to our customers with a focus on SailPoint application adoption. The analyst will join forces with the team lead and other analysts to ensure our business objectives become reality in our Identity & Access Management Adoption program area. The Team The team is responsible for supporting our client's internal IAM team as they look to protect the enterprise from external and internal threats against their infrastructure, data and systems. As a member of IAM Adoption, you will be...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Role EY is seeking a Technical Analyst to support our client's Identity & Access Management Team. We are looking for an individual who has a passion for systems/business analysis, requirements gathering, providing value to our customers with a focus on SailPoint application adoption. The analyst will join forces with the team lead and other analysts to ensure our business objectives become reality in our Identity & Access Management Adoption program area. The Team The team is responsible for supporting our client's internal IAM team as they look to protect the enterprise from external and internal threats against their infrastructure, data and systems. As a member of IAM Adoption, you will be...