2 customer service specialist jobs found

Summary This position is located at the Kansas City Passport Agency(PPT/KC) where the incumbent serves as a Customer Service Manager (CSM) responsible for planning and implementing a comprehensive customer service program for the assigned agency/center and, in conjunction with the other regional CSMs and the Customer Service National Program Manager develops customer service programs directorate. Responsibilities Serves as the point of contact for all customer service programs, issues, and opportunities in the agency/center of assignment. Plans and implements comprehensive region-wide customer service programs and operating methodologies for customer service. Develops strategies to plan, organize, and conduct customer surveys to assess the quality of customer service provided by the assigned agency/center. Plans, organizes, and conducts periodic web-based, written, telephonic and personal interview surveys of customers to assist management in identifying procedures, management...

The Network Operations Analyst I, performs specific assignments in support of higher-level technical personnel or in structured situations such as field service. The position will monitor and identify problems, variances, and needs within given guidelines and report them appropriately. The position will also collect, analyze, interpret data, and summarize data. The Network Operations Analyst I, tests and evaluates operation of equipment or process conditions applying established procedures and will undertake preparatory checks or maintenance. The position will report and repair faults and escalates when necessary while analyzing and recommending improvements. They may also perform preventive maintenance, adjustments, or repairs. Responsibilities and Duties: Contribute to reviewing existing operations in own area of work, and support in generating new ideas to assist in identifying continuous improvements. Provide operational support by performing prescribed continuous...