20 customer success jobs found

Job Description The Role The Customer Success Insights & Analytics (CSIA) team enhances customer experience by translating Voice of the Customer (VOC) data into actionable insights that drive improvements across products and services. CSIA delivers insights and analytics tools that identify opportunities, inform decision-making, improve performance, and unlock cost efficiencies. We partner closely with Leadership, Contact Center Operations, Digital and Vehicle Product teams. A core focus of the team is leveraging advanced NLP-based and AI-powered analytics to increase efficiency, scale insight generation, and accelerate the transformation of unstructured customer feedback into clear, compelling narratives that drive action. The Analyst role focuses on monitoring, integrating, and analyzing large volumes of survey and interaction data across business units. Analysts design engaging dashboards, identify data patterns, distill insights through data manipulation and...

Job Summary Creates and maintains complex documentation for reference by external teams and partners including product documentation, technical and process diagrams, and requirements documents Navigates competing priorities and aligns collaborators to strategic delivery Leads cross-team and cross-product area collaboration to drive strong business outcomes Excellent presentation and facilitation skills including ability to recommend solutions and course of action to both technical and non-technical audiences In-depth understanding of agile methodologies including Scrum, Kanban, and Lean principles Promotes continuous improvement and mentors junior analysts by sharing expertise and cultivating curiosity location: Covington, Kentucky job type: Contract salary: $57 - 58 per hour work hours: 8am to 5pm education: Bachelors Responsibilities 8+ years' experience as a systems or business analyst delivering software using agile development practices Expertise in...

job summary: Creates and maintains complex documentation for reference by external teams and partners including product documentation, technical and process diagrams, and requirements documents Navigates competing priorities and aligns collaborators to strategic delivery Leads cross-team and cross-product area collaboration to drive strong business outcomes Excellent presentation and facilitation skills including ability to recommend solutions and course of action to both technical and non-technical audiences In-depth understanding of agile methodologies including Scrum, Kanban, and Lean principles Promotes continuous improvement and mentors junior analysts by sharing expertise and cultivating curiosity     location: Covington, Kentucky job type: Contract salary: $57 - 58 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: 8+ years' experience as a systems or business analyst delivering software using agile development practices...

Job Description As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction. In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction. Contributing individually and as a team member, providing...

At Acxiom, our vision is to transform data into value for everyone. Our data services enable marketers to recognize, better understand, and deliver highly applicable messages to consumers across any available channel. Our solutions enable true people-based marketing with identity resolution and rich descriptive and predictive audience segmentation. We are seeking a Data Analyst with a versatile skill set to undertake data science and analytics supporting the development of next-generation products for Acxiom's business. As part of the Data Sciences & Analytics Team, you will work hands-on with innovative technologies to build scalable data products and solutions for our US and global businesses. Your responsibilities include collaborating with partners to identify insights from data, come up with modeling requirements, applying creativity to test hypotheses, prepare & automate data preparation processes, build models, analyze and visualize results and integrate the...

At Acxiom, our vision is to transform data into value for everyone. Our data services enable marketers to recognize, better understand, and deliver highly applicable messages to consumers across any available channel. Our solutions enable true people-based marketing with identity resolution and rich descriptive and predictive audience segmentation. We are seeking a Data Analyst with a versatile skill set to undertake data science and analytics supporting the development of next-generation products for Acxiom's business. As part of the Data Sciences & Analytics Team, you will work hands-on with innovative technologies to build scalable data products and solutions for our US and global businesses. Your responsibilities include collaborating with partners to identify insights from data, come up with modeling requirements, applying creativity to test hypotheses, prepare & automate data preparation processes, build models, analyze and visualize results and integrate the...

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Position Summary This role will function as key collaborator with the Sr Manager, plan CFO and other departments in the local market in order to achieve plan financial results. This employee will ensure that all financial reporting, internal or external, are accurately reported and maintain financial and operational control of the business. Collaborate with constituent areas including Actuarial, Network, Central Accounting, Finance Central Reporting and Informatics for analysis purposes on financials and strategic business opportunities...

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This role will function as key collaborator with the Sr Manager, plan CFO and other departments in the local market in order to achieve plan financial results. This employee will ensure that all financial reporting, internal or external, are accurately reported and maintain financial and operational control of the business. Collaborate with constituent areas including Actuarial, Network, Central Accounting, Finance Central Reporting and Informatics for analysis purposes on financials and strategic business opportunities...

Position Description & Qualifications Passionate about Pricing and looking for work life balance? Come Join Us! We have an amazing opportunity for a Pricing Analyst role - (100% Remote) . As a Pricing Analyst you will prepare detailed pricing proposals in response to requests for proposals (RFP's), participate on proposal teams for new business opportunities and re-competes, and assumes the responsibility for preparing competitive and fully compliant cost/price proposals. This process includes the development of pricing related briefings, cost/price models, cost/price narratives, acquiring cost/pricing approvals, and maintaining pricing related documentation. In this role you will: Review proposal team input to ensure compliance with government regulations, including TINA and certified cost or pricing data, including compliance with internal company policies, Cost Estimating System Manual (CESM), FAR, CAS, and solicitation requirements and address...

Position Description & Qualifications Passionate about Pricing and looking for work life balance? Come Join Us! We have an amazing opportunity for an Experienced Pricing Analyst role (100% Remote) . Serco is an acronym for "Service Company", and that is what we do, provide the best services to our customers and fellow citizens making a difference every day. Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world. Serco supports federal and state contracts across the US and Canada, in the areas of Defense, Civilian, and State/Provincial agencies. In this role, you will be supporting our Defense and Civilian Services business units and critical contracts in Canada, https://www.serco.com/na/about . You will be part of the 10+ employee Strategic Pricing Team within the Growth Organization, supporting high visibility must-win proposals, in US and Canada. As part of our team, you will be vital in collaborating with our...

Position Description & Qualifications If you are seeking a position that engages with dynamic, high profile and challenging projects and programs supporting the U.S. Department of War (DoW), Serco has a great opportunity for you! The Senior Logistics Analyst will be part of a dynamic team supporting major systems acquisition and sustainment statutes, policy and guidance on behalf of the Office of the Secretary of War at the Pentagon. Bring your expertise and collaborative skills to make a positive impact on the security of our nation! Serco has program management and sustainment contracts supporting the Office of the Under Secretary of War for Acquisition and Sustainment (USW (A&S)). Our staff will review, analyze, and assess functions, products and activities associated with product support of DoW systems, collectively referred to as the Integrated Product Support (IPS) Elements. DASW(PS)'s mission and goal are to provide the DoD with policy, processes, and...

Why Valvoline Global Operations? At Valvoline Global Operations , we’re proud to be The Original Motor Oil , but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco , one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future. With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion. Our Corporate Values—Care, Integrity, Passion, Unity, And Excellence—are At The Heart Of Everything We Do. These Values Define How We Operate, How We Treat One Another, And How We Engage With Our Partners,...

Analyst Relations SpecialistRemote - United StatesJR012721 At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION About the role and what you'll be doing: We are looking for an Analyst Relations Specialist to join our growing corporate communications team. In this role, you'll help shape Ensono's reputation and visibility with leading industry analyst firms such as Gartner, IDC,...

Fully Remote-United States Job Type Full-time Description Overview Tanaq Management Services (TMS) delivers professional, scientific, and technical services and information technology (IT) solutions to federal agencies in the health, agriculture, technology, and other government services. TMS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders. About The Role We are seeking a Business Analyst / Technical Writer I to provide support to our public health federal government customer. The Business Analyst / Technical Writer will write technical requirement documents that may be used to inform development team about technical solutions. This position will document and disseminate information pertinent to, and in support of, Informatics Office projects, tasks, and activities. This is a fully remote position. Candidates must be...

Job Description The Global Finance Systems (GFS) team at Oracle is seeking a highly skilled Audit Analyst to administer the quarterly SOX Compliance Control Reviews related to User Access as well as other special ad-hoc projects as needed. The Audit Analyst will be responsible for conducting the regular User Access Reviews from inception to completion, engaging with our internal and external auditors, engaging with Oracle business users and IT, completing all necessary audit documentation, manipulating large datasets, generating reports out of Oracle internal systems, and ensuring data accuracy for critical business decisions. This role would look to create efficiencies in the User Access Review process by exploring internal software and through collaboration with product development and IT. Job duties are varied, complex and require limited independent judgment. Work as both an individual contributor and as a team member. Work is both routine and non-routine in nature....

Business Analyst / Technical Writer I Fully Remote-United States Job Type Full-time Description Overview Tanaq Management Services (TMS) delivers professional, scientific, and technical services and information technology (IT) solutions to federal agencies in the health, agriculture, technology, and other government services. TMS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders. About the Role We are seeking a Business Analyst / Technical Writer I to provide support to our public health federal government customer. The Business Analyst / Technical Writer will write technical requirement documents that may be used to inform development team about technical solutions. This position will document and disseminate information pertinent to, and in support of, Informatics Office projects, tasks, and activities. This...

Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What You'll Be Doing: Our Specialty Risk Team offers candidates the opportunity to support the evolution of value-based care across the Radiology, Cardiology and Oncology spaces. We are advocates for...

#WeAreParamount on a mission to unleash the power of content… you in? We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture. Overview We are looking for a new Collections Aanalyst to join our Order to Cash (OTC) team in Louisville. The Digital Collection Analyst is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems, and reducing accounts receivable delinquency. Responsibilities include but not limited to Oversee and manage a Digital Collections portfolio of...

Job Description Insight Global is hiring for multiple locations across Honolulu, HI; Colorado Springs, CO; Ft. Hood, TX; Ft. Benning, GA; Ft. Bragg, NC, Virginia Beach, VA, Fort Campbell KY; San Fransico, CA; and Fussa, Japan. We are seeking skilled operations and intelligence professionals with experience using advanced data integration platforms to join our team. As a Field Service Representative (FSR) Analyst, you will play a critical role in supporting our client's mission by enabling the successful adoption and utilization of their technology solutions. This position involves working directly with end users to train, mentor, troubleshoot, and optimize workflows, ensuring seamless integration and adoption of tools into operational environments for various government customers and end users. You'll collaborate closely with analysts and technical teams to develop new use cases, resolve technical challenges, and provide actionable feedback for system improvements. These...

This role will serve in a solutions-oriented role in a cross-functional capacity in the planning, building, and delivery of next-generation digital assessment products and platforms. In this role within the Digital Development and Delivery team, you will partner with multiple stakeholders in brainstorming, designing, planning, documenting, building, and launching web, mobile, and tablet based digital testing platforms in an Agile environment. Your passion for all things digital combined with a strong analytical background will identify market opportunities, focus on user experience, and drive product excellence from requirements definition to product launch and support. Key Responsibilities Work with cross-functional teams, facilitate, determine and document functional specifications, use cases, and workflow process diagrams using interviews, document analysis, product research, requirements workshops, surveys, site visits, business process descriptions and scenarios...