106 customer success jobs found

Job Description The Role The Customer Success Insights & Analytics (CSIA) team enhances customer experience by translating Voice of the Customer (VOC) data into actionable insights that drive improvements across products and services. CSIA delivers insights and analytics tools that identify opportunities, inform decision-making, improve performance, and unlock cost efficiencies. We partner closely with Leadership, Contact Center Operations, Digital and Vehicle Product teams. A core focus of the team is leveraging advanced NLP-based and AI-powered analytics to increase efficiency, scale insight generation, and accelerate the transformation of unstructured customer feedback into clear, compelling narratives that drive action. The Analyst role focuses on monitoring, integrating, and analyzing large volumes of survey and interaction data across business units. Analysts design engaging dashboards, identify data patterns, distill insights through data manipulation and...

Reference #: R-101391x At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: Principal Analysts conduct innovative research and deliver advice through written reports, client inquiries, speeches, and consulting. Contributing to Forrester's CIO team, the analysts serve senior tech management leaders who are responsible for the success of their organization's business goals. The Principal/Senior Analyst writes to, presents to, and advises CIOs on Forrester's research that addresses the strategic...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Role EY is seeking a Technical Analyst to support our client's Identity & Access Management Team. We are looking for an individual who has a passion for systems/business analysis, requirements gathering, providing value to our customers with a focus on SailPoint application adoption. The analyst will join forces with the team lead and other analysts to ensure our business objectives become reality in our Identity & Access Management Adoption program area. The Team The team is responsible for supporting our client's internal IAM team as they look to protect the enterprise from external and internal threats against their infrastructure, data and systems. As a member of IAM Adoption, you will be...

R212954 Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Sr within PNC's Technology organization, you will be based in Pittsburgh, PA Candidate Will Possess Experience in creating user stories Experience with JIRA Experience working in an agile framework Strong communication and organizational skills Some understanding of the software development lifecycle PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role...

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst Senior within PNC's Retail Technology organization, you will be based in Pittsburgh, PA; Birmingham, AL or Strongsville, OH. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Participates in analyzing business requirements and production...

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Role EY is seeking a Technical Analyst to support our client’s Identity & Access Management Team. We are looking for an individual who has a passion for systems/business analysis, requirements gathering, providing value to our customers with a focus on SailPoint application adoption. The analyst will join forces with the team lead and other analysts to ensure our business objectives become reality in our Identity & Access Management Adoption program area. The Team The team is responsible for supporting our client’s internal IAM team as they look to protect the enterprise from external and internal threats against their infrastructure, data and systems. As a member of IAM Adoption, you will be part of a...

R210015 Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Sr within PNC's Technology organization, you will be based in Pittsburgh, PA. BSA/AML regulatory knowledge (BSA, AML, FinCEN, SARs, CTRs, OFAC) Fraud & money‑laundering typologies (structuring, mule networks, ATO, kiting) Transaction monitoring & alert design (rules, thresholds, tuning) Data analysis & pattern detection on large transaction datasets Model risk & validation awareness (rules + ML, explainability, audit readiness) Investigation & SAR context (what makes alerts actionable and defensible) Customer risk profiling...

Job Description As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction. In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction. Contributing individually and as a team member, providing...

Position Overview Job Description Summary At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Dallas TX Required Skills: Jira/Confluence expertise User Stories, Functional, Technical and Epics Enterprise Application Development/Implementation background Banking Domain required, specifically in Loan Origination or Lending Expert Requirements Analysis, Criteria Definition Software Development and Applications technical background Strong database technology background Sanity Testing, QA, Team Leadership PNC is an in-office...

R10083528 IT Applications Support Analyst (Bilingual French + English) (Open) Location:Radnor, PA (Airgas HO) - Digital & IT - Enterprise Applications How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.Airgas is Hiring for a IT Applications Support Analyst which is located in Radnor, PA! We are looking for you ! 5+ years of experience SAP + ticketing service experience Mon-Fri from 10am-7pmET Must be bilingual (English/French) Recruiter: Roseanne Khachikyan / Roseanne.Khachikyan@airliquide.com / 424-318-0169 SAP Applications Support Analyst to provide tier 1 support to SAP application users. This position will report to the SAP Service Desk Manager. The current team includes five SAP Support Analysts supporting 12K+ Airgas users during normal business hours (M-F 7 am - 7 pm EST)...

Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose. The Workday Senior Business Systems Analyst partners with business stakeholders and HRIS/Technical teams to deliver effective system solutions that support business operations and strategic objectives. Acting as the primary bridge between these groups, the incumbent will translate requirements into concrete configurations, workflows, and...

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and...

R10084139 Senior Inventory Control Analyst (Open) Location:Radnor, PA (Airgas HO) - Management How will you CONTRIBUTE and GROW? Airgas is Hiring for a Senior Inventory Control Analyst in Radnor, PA! The Senior Analyst - Inventory Control is responsible for providing business support for the Senior Manager - Inventory Control and Hardgoods Supply Chain division leadership. Primary tasks include hardgoods inventory and sales analysis, inventory management tasks, logistics and operational analysis, participating in system and policy development, and broad communication across the organization. This role will require a professional that is data-savvy and curious about their task and their organization, with strong analytical, organizational, communication and problem-solving skills. We are looking for you ! Recruiter: Deondre Taylor / Deondre.Taylor@AirLiquide.com / 302-277-2429 Uses various software, reports and metrics to evaluate, interpret, and provide critical...

Business Systems Analyst (Empower Configuration Specialist) Category: Business Analysis (functional and technical) Main location: United States, Pennsylvania, Pittsburgh Position ID: J1225-1863 Employment Type: Full Time Position Description: This role will require someone in Cleveland, OH, Miamisburg, OH, Pittsburgh, PA, Dallas, TX. CGI is hiring a Business System Analyst with Dark Matter's Empower LOS Configuration experience to join our dynamic team. At CGI, you get to build solutions as a full-time consultant with a world-class IT company. You will be involved in a mission critical project, working with a team of smart, dedicated people like yourself who build quality solutions for a variety of customers. Take your talents to a company that inspires growth and values your ideas. Work on projects for one of the largest financial institutions in US. Work in a challenging technical environment and gain exposure of advanced tools and technology...

Position Description This role will require someone in Cleveland, OH, Miamisburg, OH, Pittsburgh, PA, Dallas, TX. CGI is hiring a Business System Analyst with Dark Matter's Empower LOS Configuration experience to join our dynamic team. At CGI, you get to build solutions as a full-time consultant with a world-class IT company. You will be involved in a mission critical project, working with a team of smart, dedicated people like yourself who build quality solutions for a variety of customers. Take your talents to a company that inspires growth and values your ideas. Work on projects for one of the largest financial institutions in US. Work in a challenging technical environment and gain exposure of advanced tools and technology suites. Your future duties and responsibilities In collaboration with the Project Manager and other team members, the successful candidate will be responsible for: Participating in requirements analysis, data gathering, interviews and facilitated...

Position Description: This role will require someone in Cleveland, OH, Miamisburg, OH, Pittsburgh, PA, Dallas, TX. CGI is hiring a Business System Analyst with Dark Matter's Empower LOS Configuration experience to join our dynamic team. At CGI, you get to build solutions as a full-time consultant with a world-class IT company. You will be involved in a mission critical project, working with a team of smart, dedicated people like yourself who build quality solutions for a variety of customers. Take your talents to a company that inspires growth and values your ideas. Work on projects for one of the largest financial institutions in US. Work in a challenging technical environment and gain exposure of advanced tools and technology suites. Your future duties and responsibilities: In collaboration with the Project Manager and other team members, the successful candidate will be responsible for: .Participating in requirements analysis, data gathering, interviews and...

At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: Forrester Research is seeking a Principal Analyst to be a critical member of the research team writing for our software development body of work. This work serves technology leaders and helps them achieve high performance - the ability to deliver great business results through technology. It also guides vendors in defining the future of the market. The Principal Analyst will do work that serves software development and delivery leaders and...

Job Description On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow for next steps. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analytics Consultant within PNC Wealth Management, this role will be based in Pittsburgh, PA and is a fully in-office position. PNC is an in-office company that fosters a supportive culture...

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Development Program Associate within PNC's Commercial & Corporate Banking organization, you will be based across PNC's footprint. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description By joining one of PNC’s Development Programs, you can explore your...

Business Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Support the development of briefings, agendas, and other general...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for PNC. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Portfolio Analytics & Strategy Analyst Sr within PNC's Technology organization, you will be based in...

R214392 Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Analytics Consultant within PNC's Finance organization, you will be based in Pittsburgh, PA. This role is responsible for the effective operation of PNC’s Regulatory Reporting system and the automation of regulatory filings. Positioned within the Financial Systems department, the role supports statutory submissions to multiple regulatory agencies and partners closely with stakeholders across Finance, Operations, Technology, Treasury, Risk, Audit, and Governance. Responsibilities will evolve over time to address changing regulatory and business needs. Key...

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. In Commercial Lending Operations, we want to inspire new and innovative ideas on how to provide "best in class" service to our customers. As a Loan Support Analyst with the Dealer Floorplan Operations team, you will be based in Pittsburgh, PA or Birmingham, AL. In this role, you will be expected to work Monday - Friday, 8:30 am EST - 5:00 pm EST. As a Loan Support Analyst, you will complete same day daily funding requests. You will have assigned daily requests from the Operations Work Lead, which are pipelined from Commercial Lending Servicing Portal. After requests are assigned, you will conduct due diligence and book requests in WI. For requests indicating the payment to be made via wire another system PSUI is used to complete the monetary transaction. If any errors are found, the...

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Corporate & Institutional Banking Development Program Analyst/Associate within PNC's Commercial & Corporate Banking organization, you will be based in one of PNC's footprints. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description By joining one of PNC’s...