12 director service excellence jobs found

Service Desk Analyst Req number: R7292 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and...

The University of Iowa Department of Athletics seeks applications for a Football Analyst . This is a full-time (probationary and FLSA-exempt) position which includes full University benefits. The University of Iowa is an NCAA Division I institution and a member of the Big Ten Conference. The Department of Athletics manages 22 varsity sports programs and related events with a workforce of approximately 250 regular employees and 300 temporary employees. Athletics is a people-centric organization that operates under a “Win. Graduate. Do It Right.” philosophy. For more information regarding Athletics, please click here. Responsibilities: The Football Analyst is responsible for providing administrative, instructional and coaching support to the Coaching Staff regarding aspects of opponent planning, scouting reports, tendency patterns, personnel packages, and roster status. Assists UI coaching staff with the purpose of building a successful, competitive intercollegiate sports...

The Finance and Business Information Services department intends to hire for one position at either the Application Developer classification or Application Programmer/Analyst based on the qualifications of the successful candidate. Please indicate in your cover letter the position you wish to be considered for or indicate both. The purpose of this position is to join the application development team in Finance and Business Information Services, conduct design and development in full project life cycle, and implement improvements in the overall process. This position performs application development, including business process evaluation, conceptual and security design, database design and implementation, front-end programming, system implementation and testing, solution maintenance, and integration of multiple systems, including third-party solutions. Leadership responsibility for this position consists of relationship building, project and deliverable management, and...

Senior Budget Analyst - Budget Analyst 5 Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5254361) Apply ? Senior Budget Analyst - Budget Analyst 5 Salary $79,601.60 - $122,428.80 Annually Location Des Moines - 50313 - Polk County, IA Job Type Full-time Job Number 26-02330 Agency 595 Iowa Department of Public Safety Opening Date 03/02/2026 Closing Date 6/1/2026 11:59 PM Central LinkedIn Tag #LI-POST Point of Contact Kristy Anderson (kanderson@dps.state.ia.us) To Apply Applicants are encouraged to attach a cover letter and resume within the NEOGOV application. guaranteed consideration date through March 15th. Description Benefits Questions Job Description This is not a remote position. Hours are 8:00 a.m. to 4:30 p.m. Monday through Friday at DPS headquarters in Des Moines. The Iowa Department of Public Safety (DPS) is seeking to fill a Budget Analyst 5 (Senior Budget Analyst) position within the...

Position Description & Qualifications Make an Impact Where It Matters Most Join a team where your financial expertise directly supports programs that protect, serve, and advance our nation's priorities. As a Program Finance Analyst , you'll be more than a numbers expert - you'll be a trusted partner to program leaders, helping guide critical decisions that keep projects on track, compliant, and mission-focused. This position will be a hybrid work schedule out of our San Diego, CA - may consider full time teleworking dependent on selected candidate In this role, you will: Own the financial health of assigned government contracts from award to closeout, ensuring accuracy, compliance, and transparency. Partner with program managers to forecast, budget, and track performance across multiple contract types (CPFF, T&M, FFP). Apply your FAR expertise to ensure every dollar is managed in compliance with federal regulations. Drive insight...

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Sr. IT Systems Analyst (Data Analyst) Remote Job Description As a Senior IT Systems Analyst (Data Analyst) , you will play a key role in managing and optimizing system and data integrations that support Prime's clinical vendor hub, PartnerIQ . In this role, you will serve as a technical and analytical subject-matter expert responsible for driving seamless data flow between internal platforms, external vendors, and client partners. You will lead end-to-end integration processes including intake, requirements gathering, source-to-target (STT) mapping, SFTP configuration, environment and data readiness, testing, and ongoing IT service management . This position will support and enhance Prime's internal data pipelines...

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Sr. IT Systems Analyst (Data Analyst) Remote Job Description As a Senior IT Systems Analyst (Data Analyst) , you will play a key role in managing and optimizing system and data integrations that support Prime's clinical vendor hub, PartnerIQ . In this role, you will serve as a technical and analytical subject-matter expert responsible for driving seamless data flow between internal platforms, external vendors, and client partners. You will lead end-to-end integration processes including intake, requirements gathering, source-to-target (STT) mapping, SFTP configuration, environment and data readiness, testing, and ongoing IT service management . This position will support and enhance Prime's internal data pipelines...

Job Description As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction. In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction. Contributing individually and as a team member, providing...

Pharmacy Management Analyst Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5239442) Apply ? Pharmacy Management Analyst Salary $62,337.60 - $96,699.20 Annually Location Des Moines - 50319 - Polk County, IA Job Type Full-time Job Number 26-02119 Agency 400 Health & Human Services - Medicaid Opening Date 02/17/2026 Closing Date 3/3/2026 11:59 PM Central LinkedIn Tag #LI-POST Point of Contact Michael Line / Jenny Erdman - michael.line@hhs.iowa.gov / jenny.erdman@hhs.iowa.gov Description Benefits Questions Job Description The Iowa Department of Health and Human Services (HHS), Division of Medicaid, Bureau of Chief Medical Officer is seeking a Pharmacy Management Analyst to join our team! As the Pharmacy Management Analyst, this position will coordinate with the Medicaid Pharmacist and other pharmacy staff in supporting the outpatient pharmacy prescription drug benefits. The position will require...

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Fusion Data Intelligence, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI). Strong expertise in Hadoop...

MSA is seeking a Compensation & Benefits Analyst to support the design, delivery, and administration of our Total Rewards programs. In this role, yo u’ll use data-driven insights to help ensure fair, competitive compensation and impactful benefits for our employee-owners. You’ll collaborate closely with leadership, vendors, and HR partners in a culture that values teamwork, trust, and continuous improvement. At MSA, you’ll join a people-first organization where your work directly s upports our strong community-focused and employee-owned culture. This role can be either our Baraboo, Madison, Dubuque or Milwaukee offices with a flexible work environment. Who we are: For over 100 years, MSA has helped shape communities through engineering excellence. What began in 1919 with a single practitioner in Baraboo, Wisconsin, has grown into a robust firm of over 500 employee owners across the U.S. Our purpose is simple: to make communities stronger, safer, and more sustainable....

Job Description The Role The Customer Success Insights & Analytics (CSIA) team enhances customer experience by translating Voice of the Customer (VOC) data into actionable insights that drive improvements across products and services. CSIA delivers insights and analytics tools that identify opportunities, inform decision-making, improve performance, and unlock cost efficiencies. We partner closely with Leadership, Contact Center Operations, Digital and Vehicle Product teams. A core focus of the team is leveraging advanced NLP-based and AI-powered analytics to increase efficiency, scale insight generation, and accelerate the transformation of unstructured customer feedback into clear, compelling narratives that drive action. The Analyst role focuses on monitoring, integrating, and analyzing large volumes of survey and interaction data across business units. Analysts design engaging dashboards, identify data patterns, distill insights through data manipulation and...