23 director service excellence jobs found

Job Title: Systems Administrator Job Description: As a Systems Administrator, you will be responsible for ensuring the availability and integrity of both physical and virtual infrastructure for Machinery Control Systems at the Naval Surface Warfare Center Philadelphia Division. Success in this role requires significant experience with virtualized environments and technologies. Responsibilities: Provide administrative support and ensure operating systems are fully patched and updated. Become a subject matter expert to support the VDI and any MCS development activities. Provide engineering support for virtual and physical enterprise servers and sustain the VDI. Monitor system performance, configuration, maintenance, and repair of physical/virtual server and storage systems. Maintain records of system downtime and equipment inventory. Apply revisions to host system firmware and software. Collaborate with vendors to assist in support...

Service Desk Analyst Req number: R7292 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and...

Business Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Support the development of briefings, agendas, and other general...

Company Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for PNC. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Portfolio Analytics & Strategy Analyst Sr within PNC's Technology organization, you will be based in...

Litigation Systems Analyst Employment Type: Full Time, Mid-level Department: Litigation Support CGS is seeking a Systems Analyst to join our team supporting a wide-ranging technical support initiative for a large Federal agency’s ongoing litigation efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: May work directly with Government staff and/or under the direction of the Contract IT Manager, Systems Manager, Senior Systems Analyst, or Lead Project Manager. Based on information gathered from the COR,...

Company Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a...

Application Instructions Send a cover letter, resume and three (3) professional references from past supervisors, to resumes@racc.edu Please indicate the job code JCSA-0126 in the subject line of your email. After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations. Background Check A background check is not required for this position. Job Details Title: Junior Cybersecurity Analyst Announce date: 01/30/2026 Apply by date: 02/13/2026 Application status: Currently Interviewing Position type: Full-time Salary: 57,000 per year Working Hours...

Position Description & Qualifications Make an Impact Where It Matters Most Join a team where your financial expertise directly supports programs that protect, serve, and advance our nation's priorities. As a Program Finance Analyst , you'll be more than a numbers expert - you'll be a trusted partner to program leaders, helping guide critical decisions that keep projects on track, compliant, and mission-focused. This position will be a hybrid work schedule out of our San Diego, CA - may consider full time teleworking dependent on selected candidate In this role, you will: Own the financial health of assigned government contracts from award to closeout, ensuring accuracy, compliance, and transparency. Partner with program managers to forecast, budget, and track performance across multiple contract types (CPFF, T&M, FFP). Apply your FAR expertise to ensure every dollar is managed in compliance with federal regulations. Drive insight...

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Sr. IT Systems Analyst (Data Analyst) Remote Job Description As a Senior IT Systems Analyst (Data Analyst) , you will play a key role in managing and optimizing system and data integrations that support Prime's clinical vendor hub, PartnerIQ . In this role, you will serve as a technical and analytical subject-matter expert responsible for driving seamless data flow between internal platforms, external vendors, and client partners. You will lead end-to-end integration processes including intake, requirements gathering, source-to-target (STT) mapping, SFTP configuration, environment and data readiness, testing, and ongoing IT service management . This position will support and enhance Prime's internal data pipelines...

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Sr. IT Systems Analyst (Data Analyst) Remote Job Description As a Senior IT Systems Analyst (Data Analyst) , you will play a key role in managing and optimizing system and data integrations that support Prime's clinical vendor hub, PartnerIQ . In this role, you will serve as a technical and analytical subject-matter expert responsible for driving seamless data flow between internal platforms, external vendors, and client partners. You will lead end-to-end integration processes including intake, requirements gathering, source-to-target (STT) mapping, SFTP configuration, environment and data readiness, testing, and ongoing IT service management . This position will support and enhance Prime's internal data pipelines...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Cisco. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice. Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you...

Job Description As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction. In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction. Contributing individually and as a team member, providing...

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Fusion Data Intelligence, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI). Strong expertise in Hadoop...

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Role Summary Support day‑to‑day product development activities across Cencora Benefit e‑Services’ three core offerings: pharmacy eligibility, prior authorizations (electronic & fax‑based), and real‑time pharmacy benefits. Serve as a Business Analyst supporting the product team, bridging communication between product management, development teams, and stakeholders. Act as a task owner for research items, customer inquiries, and development questions requiring analysis and deep‑dive investigation. Primary Duties And Responsibilities Establishes and maintains liaison...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Carmeuse Americas. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. We are seeking a highly organized and customer-focused Logistics Analyst to manage and optimize our supply chain operations. The ideal candidate is a strong relationship builder with excellent negotiation skills, a keen eye for detail, and proficiency in Microsoft Excel. This role is pivotal in ensuring timely delivery, cost efficiency, and exceptional service across our logistics network. Responsibilities Coordinate daily shipments and deliveries across multiple...

Designs, develops, and implements enterprise-wide Control Self-Monitoring (CSM) systems and programs Job Profile Name: Sr Internal Controls Analyst (Field Operations Focused) Job Description The Internal Control Analyst plays a critical role in strengthening and modernizing FedEx’s global control environment by supporting both Surface and Air Network operations and driving high standards of quality, compliance, and risk management across regions. In this highly visible role, you will help transform existing compliance tools and processes into scalable, enterprise‑ready solutions that enable consistent global execution. You will build and evaluate internal controls, analyze results, and deliver insights to leaders and executives across the organization. This role collaborates closely with back‑office teams and operational partners to identify emerging risks, recommend corrective actions, and ensure clear ownership of key processes—often helping define that ownership...

Job Description The Role The Customer Success Insights & Analytics (CSIA) team enhances customer experience by translating Voice of the Customer (VOC) data into actionable insights that drive improvements across products and services. CSIA delivers insights and analytics tools that identify opportunities, inform decision-making, improve performance, and unlock cost efficiencies. We partner closely with Leadership, Contact Center Operations, Digital and Vehicle Product teams. A core focus of the team is leveraging advanced NLP-based and AI-powered analytics to increase efficiency, scale insight generation, and accelerate the transformation of unstructured customer feedback into clear, compelling narratives that drive action. The Analyst role focuses on monitoring, integrating, and analyzing large volumes of survey and interaction data across business units. Analysts design engaging dashboards, identify data patterns, distill insights through data manipulation and...

Reference #: 1493 FIRSTRUST BANKRecognizes the leader in you As one of the region's foremost community banking institutions, we take pride in fostering leadership. As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability. Hybrid Position Responsible for the monitoring of a portfolio of clients who are required to submit periodic reporting concerning accounts receivable, inventory and lease receivables utilizing the loan system (Collateral Analysis). Provides support in various areas to relationship management, including collateral tracking, legal documentation, and insurance monitoring involving interaction with 3rd parties and internal bank staff. This position is responsible for reviewing and analyzing all incoming collateral...

Job Summary CTG is seeking an Epic Precision Staffing Analyst for a remote position. This role is responsible for leading and supporting the transition from Optilink to Epic Precision Staffing. This role focuses on building and maintaining staffing tasks, developing and validating Epic Workload scoring, and ensuring staffing models accurately reflect operational demand. The analyst partners closely with clinical, operational, and IT stakeholders to optimize staffing efficiency, data accuracy, and workforce planning within Epic. Key Responsibilities Epic Precision Staffing Implementation & Transition Lead the migration from Optilink to Epic Precision Staffing, including planning, build, testing, and go-live support Analyze existing Optilink configurations, staffing rules, and workload logic to ensure accurate translation into Epic Collaborate with Epic analysts, operations leaders, and clinical stakeholders to validate system design and...

CTG is seeking a remove Specialty Pharmacy Analyst for our client in the Mid Atlantic area. This role is responsible for the design, build, implementation, and ongoing support of Specialty Pharmacy workflows within Compass Rose. This role partners with pharmacy, clinical, operational, and IT stakeholders to ensure Specialty Pharmacy functionality is optimized, compliant, and aligned with organizational goals. The analyst will lead and support Compass Rose build activities, with a strong focus on Specialty Pharmacy operations. Experience with Healthy Planet is a plus. Key Responsibilities Specialty Pharmacy & Compass Rose Build Design, build, configure, and maintain Specialty Pharmacy workflows within Compass Rose Support end-to-end Specialty Pharmacy operations including referrals, benefits investigation, prior authorization, dispensing, fulfillment, and patient management Configure Compass Rose tools to support Specialty Pharmacy care coordination,...

If you’re looking to add value and make an impact, in a fast-paced environment, starting your career within the Underwriting & Analytics team at Evernorth will allow you to do all this and more. As part of our Underwriting Operations team, you will directly impact our business on a daily basis, protecting Cigna‘s sound financial position which enables us to meet our financial commitments to our customers. The Enablement & Operations Senior Analyst role will be responsible for client implementation and contracting for renewing and new sales Commercial clients. The role’s main focus will be client implementation which includes pricing set-up and contract approval responsibilities. Other functions may include ensuring data repositories are updated in a timely and accurate manner, improving capture of key data elements, and accuracy of intended pricing into systems. The Senior Analyst will ultimately perform tasks related to set-up and ongoing maintenance of client pricing...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Manpower Group Inc.. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Our client, a leader in financial services and risk management, is seeking an AML Fraud Analyst to join their team. As an AML Fraud Analyst, you will be part of the compliance and fraud investigation team supporting fraud detection and suspicious activity reporting related to government relief programs. The ideal candidate will have analytical mindset, attention to detail, and strong communication skills which will align successfully in the organization. Job Title: AML...