Full time
KSM Securian Financial Group
Saint Paul, MN, USA
Overview At Securian Financial, we are committed to understanding and improving our customers’ experiences. As a Senior Customer Experience Measurement (CXM) Analyst, you will play a key role in designing, deploying, and analyzing customer feedback mechanisms using Qualtrics or similar technology platforms. You will help drive actionable insights that enhance the customer and associate experience across the enterprise. Collaborate with the CXM Program Manager, internal stakeholders, and external vendors to deliver longitudinal, point in time and web intercept surveys, purpose-built Qualtrics dashboards, generative AI reporting and actionable insights that shape strategy and experience design. Responsibilities Include But Are Not Limited To Qualtrics Platform Administration (for both EX and CX programs) User maintenance (additions/deletions). User permissions (profile set-up and configuration/changes). Manage the EX-Directory. Facilitate data enrichment mapping in...

