Full time
Dentsu
Detroit, MI, USA
Job Description: About The Role In this role, you support long‑term, always‑on loyalty programs within Merkle’s Loyalty Plus platform. Instead of working on short, one‑time projects, you’ll build ongoing relationships and become a trusted subject‑matter expert for your clients. You help them understand what they want to achieve and how to bring it to life within a complex, evolving platform. If you enjoy solving puzzles, uncovering how systems work, and partnering closely with clients and cross‑functional teams, this role gives you space to grow, learn, and make a lasting impact. What You’ll Do Understand Client Needs Lead conversations with client partners to understand goals, requirements, and desired changes. Translate needs into clear documentation such as requirements, acceptance criteria, and updates to solution layouts. Evaluate whether the Loyalty Plus platform already supports a feature or if development work is needed. Analyze Systems & Data...

