Eliassen Group
Nashville, TN
Senior/Lead Data Analyst - CX Strategy & Insights Anywhere Type: Contract Category: Data Industry: Financial Services Workplace Type: Remote Reference ID: JN -052026-107074 Date Posted: 05/20/2026 Shortcut: http://careers.eliassen.com/4hwxl5 Description Recommended Jobs Description: Remote Our client seeks a Senior Analyst, CX Strategy & Insights to own end-to-end journey analytics and customer experience measurement across priority journeys. The role will connect digital behavior, contact drivers, and experience metrics to measurable outcomes. The analyst will instrument and scale listening systems, analyze Voice of Customer and operational data, and translate insights into actions that reduce repeat contact and cost-to-serve. Success will be defined by improvements in customer journeys and operational performance. Due to client requirements, applicants must be willing and able to work on a w2 basis. For...

