2 senior workforce management professional jobs found

Become a part of our caring community and help us put health first The Workforce Management (WFM) Real Time Analyst is responsible for monitoring, analyzing, and optimizing intraday performance across all supported contact channels. This role ensures that service levels, staffing, and adherence goals are met by making real time adjustments, communicating operational impacts, and providing actionable insights to leadership. The RTA is detail oriented, analytical, and able to make fast, accurate decisions in a dynamic environment. The Workforce Management Real Time Analyst (Professional 1) leverages real-time analytics to evaluate staffing levels and workforce performance, proactively identifying risks and recommending solutions to meet service and operational goals. Analyzes intraday trends and staffing needs to support enterprise-level workforce planning and strategic initiatives. Demonstrates strong knowledge of workforce management principles, compliance standards, and...

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. As a Firewall Operations Solution Architect/Network Sensing Analyst, you will be responsible for implementing and managing firewall and network sensing solutions to protect client networks from cyber threats. You will work within a team of cybersecurity professionals to assist with providing that effective security measures are in place. JOB SUMMARY: As a Firewall Operations Solution Architect/Network Sensing Analyst, you will be responsible for the deployment, configuration, and management of firewall and network sensing solutions to maintain optimal performance and security across client environments. The primary purpose of this role is to provide operational coverage, assisting with change requests and supporting...