Insight Global
Waltham, MA, USA
Job Description The IT Operations & Support Analyst is a hybrid role responsible for delivering high-quality end-user support while also contributing to the stability, improvement, and modernization of clients IT environment. This role blends hands-on support, systems analysis, and operational improvement to ensure technology reliably enables the business. This position serves as both a frontline support resource and a technical analyst resolving incidents and requests, supporting enterprise platforms, analyzing recurring issues, improving processes, and partnering with Infrastructure, Security, and Applications teams on initiatives and projects Responsibilities: Provide Tier 1 and Tier 2 end-user support across hardware, software, identity, and collaboration tools Resolve incidents and service requests via the service desk system, email, and phone Troubleshoot issues related to: Windows and macOS devices Microsoft 365 (Outlook, Teams,...

