Full time
BMO US
Springfield, IL, USA
VIRTUAL(R)13 - HomeRes - IL XXXXX Illinois,00000 Conduct client training sessions and create user guides for Trade Finance and Supply Chain platforms. Support technical implementation, including system configuration, testing, and integrations. Act as a subject matter expert on trade instruments (LCs, guarantees) and SCS programs (payables/receivables finance). Provide troubleshooting and post-implementation support. Collaborate with Product, Tech, and Operations teams. Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions. Leads and executes business development plans so that business goals are achieved or exceeded. Participates on client calls as required. Addresses customer services issues according to established guidelines, escalating...


