2 help desk it support jobs found

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. Position Summary Furnishes sales assistance by responding to customers' procedural questions on product lines, incentive applications, and other energy related issues. Provides analytic, computer-based support for sales databases to reps. Prepares rate analyses, contracts, proposals and sales presentations. Responds to customer and third-party requests for billing histories. Monitors and provides reports on call handling performance. Provides out bound sales follow-up. Serves as a liaison with the Xcel Marketing fulfillment function. Essential Responsibilities Supports achievement of sales, customer satisfaction, and customer service goals by extracting, analyzing and organizing...

JOB REQUIREMENTS: Customer Service: Respond to customer inquiries via phone, email, and in-person in a professional and timely manner Resolve customer issues, concerns, and complaints with a focus on satisfaction and retention Track and follow up on customer orders, shipments, and backorders Maintain accurate and up-to-date customer records in CRM systems Sales Support: Prepare sales quotes, order confirmations, and invoices Assist the sales team with lead generation, prospecting, and customer follow-up Coordinate with production, shipping, and accounting to ensure smooth order fulfillment Administrative Duties: Maintain organized records of sales transactions and communications Prepare and distribute internal reports, presentations, and documentation Support data entry, document management, and inventory tracking as needed Assist with preparing materials for meetings, trade shows, and customer presentations Confer with customers by telephone or in person to provide information...