Actalent
Monee, IL, USA
Sales Engineer - Monee, IL ?Responsibilities Manage customer requests via phone, email, and Web Shop, ensuring accuracy in handling. Verify customer information and conduct parts research using SAP, equipment PDFs, and email correspondence with pictures to ensure correct orders. Validate information and create quotes to share with customers. Collect purchase orders (POs) and communicate order details and shipping expectations to customers. Update internal systems (MRP/CRM/SAP) with accurate lead times. Report suggestions, customer feedback, and operational issues to the Commercial Team Lead. Proactively upsell and cross-sell relevant products based on customer interests and buying behavior. Maintain and update accurate part details, including part numbers, descriptions, specifications, and vendor information. Update pricing and part details such as part numbers and descriptions. Perform additional tasks related to...


