Contract
Aston Carter
Philadelphia, PA, USA
Job Title: Customer Service Associate (Will transition into a Sales Representative role after 6 months) Job Description The candidate will be responsible for assisting customers from initial online inquiries or phone calls up until the point of sale, playing a critical role in the sales process. Responsibilities Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and Internet on a daily basis. Answer customer responses and reply to customer emails daily. Promptly respond to incoming sales calls and customer inquiries. Determine vehicle needs by asking questions and listening to customer needs. Recommend alternate vehicle choices when necessary. Stay informed about new products, features, and accessories and recommend them to customers. Make follow-up calls to customers daily according to a predetermined work plan. Maintain a follow-up system that encourages repeat and referral business, contributing to customer satisfaction....

