7 customer service agent jobs found

Job Description The SaaS Observability organization oversees all enterprise software services supporting over 25,000 customers and processing more than 60 billion transactions daily. Within this group, the Observability team delivers strategic software solutions and large-scale production engineering services that ensure our cloud products operate with maximum reliability, performance, and resilience. SaaS Observability operates one of the largest telemetry infrastructures in the industry, handling petabytes of data, monitoring billions of objects, and maintaining modern telemetry pipelines across distributed environments. The team is actively advancing its Agentic AI infrastructure to enable intelligent, autonomous observability. We're seeking a visionary Principal Software Engineer - Agentic AI to lead the evolution of our observability platform into an intelligent, agentic AI-powered system. You'll architect scalable solutions that integrate telemetry, LLMs, and...

Job Description The SaaS Observability organization oversees all enterprise software services supporting over 25,000 customers and processing more than 60 billion transactions daily. Within this group, the Observability team delivers strategic software solutions and large-scale production engineering services that ensure our cloud products operate with maximum reliability, performance, and resilience. SaaS Observability operates one of the largest telemetry infrastructures in the industry, handling petabytes of data, monitoring billions of objects, and maintaining modern telemetry pipelines across distributed environments. The team is actively advancing its Agentic AI infrastructure to enable intelligent, autonomous observability. We're seeking a visionary Principal Software Engineer - Agentic AI to lead the evolution of our observability platform into an intelligent, agentic AI-powered system. You'll architect scalable solutions that integrate telemetry, LLMs, and...

Overview At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget. Our Science & Technology directorates include National Security, Earth and Biological Sciences, Physical and Computational Sciences, and Energy and Environment. In addition, we have an Environmental Molecular Sciences Laboratory, a Department of Energy, Office of Science user facility housed on the PNNL campus. The National Security Directorate (NSD) drives science-based, mission-focused solutions to take on complex,?real-world?threats to our nation and the world. The AI and Data Analytics Division, part of the National Security Directorate, combines profound domain expertise and creative integration of advanced hardware and software to deliver computational solutions that address complex data and analytic challenges. Working...

Overview At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget. Our Science & Technology directorates include National Security, Earth and Biological Sciences, Physical and Computational Sciences, and Energy and Environment. In addition, we have an Environmental Molecular Sciences Laboratory, a Department of Energy, Office of Science user facility housed on the PNNL campus. The National Security Directorate (NSD) drives science-based, mission-focused solutions to take on complex,?real-world?threats to our nation and the world. The AI and Data Analytics Division, part of the National Security Directorate, combines profound domain expertise and creative integration of advanced hardware and software to deliver computational solutions that address complex data and analytic challenges. Working...

Job Description Role Summary As a Senior Software Engineer (IC3), you will be responsible for developing AI powered services that scale our OCI operations. You will work with other senior engineers to implement scalable services/applications, automate deployment processes, and support operational excellence in production environments. This is a hands-on role suited for engineers eager to grow in distributed systems and AI infrastructure engineering that proactively manage cloud environments, enhance operational excellence, and deliver world-class customer experiences. If you're passionate about solving complex technical challenges and shaping the future of the autonomous cloud, this is your moment. Why Join Us Gain hands-on experience with cutting-edge AI and cloud infrastructure Collaborate with experienced engineers and scientists across OCI Work in a supportive environment with strong opportunities for learning and career growth Help shape...

Job Description Role Summary As a Senior Software Engineer (IC3), you will be responsible for developing AI powered services that scale our OCI operations. You will work with other senior engineers to implement scalable services/applications, automate deployment processes, and support operational excellence in production environments. This is a hands-on role suited for engineers eager to grow in distributed systems and AI infrastructure engineering that proactively manage cloud environments, enhance operational excellence, and deliver world-class customer experiences. If you're passionate about solving complex technical challenges and shaping the future of the autonomous cloud, this is your moment. Why Join Us Gain hands-on experience with cutting-edge AI and cloud infrastructure Collaborate with experienced engineers and scientists across OCI Work in a supportive environment with strong opportunities for learning and career growth Help shape...

Job Description The Role GM's Cybersecurity Team safeguards the company's global information assets, networks, and infrastructure. Our mission is to proactively defend GM against evolving cyber threats through strategic leadership, technical excellence, and innovative risk management. We seek cybersecurity professionals with advanced expertise, capable of driving enterprise security initiatives and influencing organizational resilience. As a Senior Security Software Engineer, you will design, lead, and deliver secure, scalable integration services that connect our cyber ecosystem (SIEM, EDR, IAM, SSPM, CSPM, ITSM, cloud) and activate AI/LLM capabilities to accelerate detection, response, and risk management. You will drive architecture for critical services, mentor developers, and partner across SecOps, SOC, Platform, and Data teams to ship measurable outcomes. What You'll Do Own architecture & delivery for complex integration services (APIs,...