Openkyber
AK, USA
RESPONSIBILITIES: A client with OpenKyber is seeking a Business Analyst III to join their team in Mountain View, CA. Summary: Member Success is focused on ensuring positive member outcomes. When members need help, Member Experience ensures that their path from question to answer is elegant and frictionless. Our teams intersect process, product, content, analytics, and operational functions to ensure that members are successfully supported on their financial journey. The Business Analyst for Member Success is responsible for the measurement, analysis, and reporting of operational health and CX opportunities across strategic channels, digital platforms, and product experiences. This position will work closely with key stakeholders to establish effective and accurate performance metrics, create accessible reports/dashboards, and provide qualitative analysis with actionable insights. The ideal candidate thrives in a fast paced, collaborative environment, and enjoys working...
