Full time
Pearson Education Services
Hartford, CT, USA
The Lead Specialist, Customer Content Developer is an Instructional Designer & Content Producer . You will create engaging and scalable training content that enables customers to succeed with Pearson solutions. You will work closely with Customer Success and Product teams to translate subject matter expert knowledge and product updates into clear, impactful learning resources. This role combines instructional design expertise with content creation, producing videos, guides, toolkits, and interactive learning experiences. What You Will Do Partner with SMEs, Customer Success, and Product teams to design structured, role-based learning paths and resources. Produce digital content (videos, toolkits, quick-start guides, and interactive modules) to support onboarding, feature adoption, and ongoing education. Apply instructional design best practices to create learning content that is both effective and engaging. Collaborate with the Customer Enablement & Onboarding...
