Full time
NexCore Group
Denver, CO, USA
You will maintain and update technical documentation and participate in IT projects and system upgrades. In addition, this role will have responsibility to manage user accounts and access permissions within an organization's systems. You will ensure users have the appropriate access to resources, troubleshoot login issues, and maintain security protocols to protect sensitive information. This will include password management, user provisioning/deprovisioning and user information updates. Key Responsibilities Support users at their desk, over the phone, and remotely Setup and support end user technology (PCs, laptops, monitors, keyboards, printers, iPhones, iPads, Wi-Fi connectivity, webcams, etc.) Support with the maintenance and technical trouble shooting of conference rooms with Audio/Visual gear Call and work with 3rd party tech support to resolve issues Escalate and coordinate with next level support for more complex issues Effectively ask, listen, understand, and...

