19 customer service agent jobs found in Indianapolis

Job Description The SaaS Observability organization oversees all enterprise software services supporting over 25,000 customers and processing more than 60 billion transactions daily. Within this group, the Observability team delivers strategic software solutions and large-scale production engineering services that ensure our cloud products operate with maximum reliability, performance, and resilience. SaaS Observability operates one of the largest telemetry infrastructures in the industry, handling petabytes of data, monitoring billions of objects, and maintaining modern telemetry pipelines across distributed environments. The team is actively advancing its Agentic AI infrastructure to enable intelligent, autonomous observability. We're seeking a visionary Principal Software Engineer - Agentic AI to lead the evolution of our observability platform into an intelligent, agentic AI-powered system. You'll architect scalable solutions that integrate telemetry, LLMs, and...

Job Description The SaaS Observability organization oversees all enterprise software services supporting over 25,000 customers and processing more than 60 billion transactions daily. Within this group, the Observability team delivers strategic software solutions and large-scale production engineering services that ensure our cloud products operate with maximum reliability, performance, and resilience. SaaS Observability operates one of the largest telemetry infrastructures in the industry, handling petabytes of data, monitoring billions of objects, and maintaining modern telemetry pipelines across distributed environments. The team is actively advancing its Agentic AI infrastructure to enable intelligent, autonomous observability. We're seeking a visionary Principal Software Engineer - Agentic AI to lead the evolution of our observability platform into an intelligent, agentic AI-powered system. You'll architect scalable solutions that integrate telemetry, LLMs, and...

CCaaS Engineer Req number: R7113 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a CCaaS Engineer, you will be responsible for designing, implementing, and maintaining our cloud-based contact center platforms. Job Description We are seeking a highly skilled and motivated CCaaS Engineer to join our dynamic team. The CCaaS Engineer is responsible for designing, implementing, and maintaining our cloud-based contact...

Supplier Development Engineer - Indianapolis (onsite/hybrid/travel-domestic and int'l) Come join a company that makes a difference here and around the globe! Peerless Pump, an Indianapolis based division of Grundfos, is seeking an experienced Supplier Development Engineer to join its Quality Assurance/Supplier team. Founded in 1923, Peerless Pump Company is a US-based manufacturer of horizontal and vertical centrifugal pumps for fire, industrial, and municipal applications. With pump installations in 145 countries, Peerless is globally recognized for engineering tough, reliable, and versatile pump solutions with extensive flow and pressure capabilities. From our production facilities in Indianapolis and Houston to our service centers in Lubbock and Fresno, Peerless pumps are designed to protect people and property from fire and to bring water where it’s needed most. Our product quality is second to none, but it’s our people who’ve made us Peerless for over...

Job Description At Oracle's Health Data Intelligence and Life Sciences organization, we are focused on transforming healthcare and improving the health of people globally. Whether it is helping bring new therapies to market faster or enhancing care delivery, we are transforming the experience of providers, payers, and life sciences organizations. The data platform team (Oracle Health Data Services - OHDS) is foundational to software products being built and serves the critical role of transforming, enriching, persisting and serving large-scale health and life sciences data for AI agentic and application use cases. The OHDS team is looking for a Senior Principal Software Developer to drive the data platform architecture forward. In this role you will steer strategic direction of the architecture, and serve as the technical leader responsible for design, implementation and delivery of projects building scalable data processing, storage and retrieval for agentic and...

Job Description: Employer: IHC Health Services, Inc. (dba Intermountain Health) Job Title: Machine Learning Operations Engineer - Senior Degree Required: Master's degree or equivalent foreign education Academic Discipline(s): Computer Science, Data Science, Information Systems, or Mechanical Engineering Experience Required: 2 years of experience Alternate Occupations Acceptable: Computer Science, Data Science, Information Systems, or Mechanical Engineering OR Degree Required: Bachelor's degree or equivalent foreign education Academic Discipline(s): Computer Science, Data Science, Information Systems, or Mechanical Engineering Experience Required: 5 years of post-degree progressive experience Alternate Occupations Acceptable: Computer Science, Data Science, Information Systems, or Mechanical Engineering Job Description: Lead the development of machine learning platforms, leveraging model registries, feature stores, and model...

Job Description: Employer: IHC Health Services, Inc. (dba Intermountain Health) Job Title: Machine Learning Operations Engineer - Senior Degree Required: Master's degree or equivalent foreign education Academic Discipline(s): Computer Science, Data Science, Information Systems, or Mechanical Engineering Experience Required: 2 years of experience Alternate Occupations Acceptable: Computer Science, Data Science, Information Systems, or Mechanical Engineering OR Degree Required: Bachelor's degree or equivalent foreign education Academic Discipline(s): Computer Science, Data Science, Information Systems, or Mechanical Engineering Experience Required: 5 years of post-degree progressive experience Alternate Occupations Acceptable: Computer Science, Data Science, Information Systems, or Mechanical Engineering Job Description: Lead the development of machine learning platforms, leveraging model registries, feature stores, and model...

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world’s most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product leaders, data scientists, designers, and...

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world’s most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product leaders, data scientists, designers, and...

Job Description The Principal AI/ML Software Engineer is responsible for evaluating, integrating, and optimizing cutting-edge technologies for AI/ML infrastructure, focusing on achieving low latency, high throughput, and efficient resource utilization for both model training and inference at scale. This role guides key strategic decisions related to Oracle Cloud's AI infrastructure offerings, spearheads the design and implementation of scalable orchestration for AI/ML workloads-incorporating the latest research in generative AI and large language models-and leads initiatives such as Retrieval-Augmented Generation and model fine-tuning. The ideal candidate will design and develop scalable, GPU-accelerated AI services using tools like Kubernetes and Python/Go, and must possess strong programming skills, deep expertise in deep learning frameworks, containerization, distributed systems, and parallel computing, along with a comprehensive understanding of end-to-end AI/ML...

Job Description The Principal AI/ML Software Engineer is responsible for evaluating, integrating, and optimizing cutting-edge technologies for AI/ML infrastructure, focusing on achieving low latency, high throughput, and efficient resource utilization for both model training and inference at scale. This role guides key strategic decisions related to Oracle Cloud's AI infrastructure offerings, spearheads the design and implementation of scalable orchestration for AI/ML workloads-incorporating the latest research in generative AI and large language models-and leads initiatives such as Retrieval-Augmented Generation and model fine-tuning. The ideal candidate will design and develop scalable, GPU-accelerated AI services using tools like Kubernetes and Python/Go, and must possess strong programming skills, deep expertise in deep learning frameworks, containerization, distributed systems, and parallel computing, along with a comprehensive understanding of end-to-end AI/ML...

Job Description The Senior AI/ML Software Engineer is responsible for evaluating, integrating, and optimizing cutting-edge technologies for AI/ML infrastructure, focusing on achieving low latency, high throughput, and efficient resource utilization for both model training and inference at scale. This role guides key strategic decisions related to Oracle Cloud's AI infrastructure offerings, spearheads the design and implementation of scalable orchestration for AI/ML workloads-incorporating the latest research in generative AI and large language models-and leads initiatives such as Retrieval-Augmented Generation and model fine-tuning. The ideal candidate will design and develop scalable, GPU-accelerated AI services using tools like Kubernetes and Python/Go, and must possess strong programming skills, deep expertise in deep learning frameworks, containerization, distributed systems, and parallel computing, along with a comprehensive understanding of end-to-end AI/ML workflows....

Job Description The Senior AI/ML Software Engineer is responsible for evaluating, integrating, and optimizing cutting-edge technologies for AI/ML infrastructure, focusing on achieving low latency, high throughput, and efficient resource utilization for both model training and inference at scale. This role guides key strategic decisions related to Oracle Cloud's AI infrastructure offerings, spearheads the design and implementation of scalable orchestration for AI/ML workloads-incorporating the latest research in generative AI and large language models-and leads initiatives such as Retrieval-Augmented Generation and model fine-tuning. The ideal candidate will design and develop scalable, GPU-accelerated AI services using tools like Kubernetes and Python/Go, and must possess strong programming skills, deep expertise in deep learning frameworks, containerization, distributed systems, and parallel computing, along with a comprehensive understanding of end-to-end AI/ML workflows....

Job Description Oracle's Forward Deployed Engineer (FDE) team is hiring a Senior Software Development Engineer - AI Data Platform to help global customers unlock the full potential of their data. You will provide expert architectural guidance focused on designing, optimizing, and scaling modern AI/ML-centric data platforms. As a key member of Oracle's Analytics and AI Service Excellence organization, you will work closely with enterprise customers, product management, and engineering to ensure seamless adoption of Oracle AI Data Platform, Gen AI services, and associated cloud technologies. Responsibilities Key Responsibilities: Strong data engineering, HPC, and data science experience. Spark, PySpark, Delta Lake, Parquet, Feature Extraction, MLOps, Flink, with a deep understanding of the distributed systems techniques that make these services work. Full stack development experience. This includes web app development, RESTful APIs, SSE, all the way to...

Job Description Oracle's Forward Deployed Engineer (FDE) team is hiring a Senior Software Development Engineer - AI Data Platform to help global customers unlock the full potential of their data. You will provide expert architectural guidance focused on designing, optimizing, and scaling modern AI/ML-centric data platforms. As a key member of Oracle's Analytics and AI Service Excellence organization, you will work closely with enterprise customers, product management, and engineering to ensure seamless adoption of Oracle AI Data Platform, Gen AI services, and associated cloud technologies. Responsibilities Key Responsibilities: Strong data engineering, HPC, and data science experience. Spark, PySpark, Delta Lake, Parquet, Feature Extraction, MLOps, Flink, with a deep understanding of the distributed systems techniques that make these services work. Full stack development experience. This includes web app development, RESTful APIs, SSE, all the way to...

Overview At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget. Our directorates related to Mission Support & Operations include Office of General Counsel, Business Services, Communications and External Engagement, Operational Systems, Communications and Information Technology, and Performance Management. At PNNL, our Computing and Information Technology organization is redefining how we work and innovate by reimagining the digital workplace. We empower research and streamline operations-making both faster, smarter, and more efficient-so our professionals can tackle some of the world's toughest challenges in science, energy, and national security. Our experts in AI, cybersecurity, design, and engineering work side by side, using real-time insights and human-centered design to break down...

Job Description The Role The Automation and AI Engineer is a member of the HR Technology team and responsible for designing, building, and implementing intelligent plugins and automations that enhance our enterprise workflows. In this role, you will be responsible for executing the HR Automation and AI product roadmap, aligning with HR organization goals and helping maximize value from investments in Agentic AI platforms such as Moveworks and Serval, and other systems like ServiceNow and Workday HCM. The ideal candidate has deep technical expertise in integrations, automation, and intelligent workflow design. This senior-level role requires someone who is not only an exceptional developer but also a strong communicator, partner, and project driver who can work across business and technology teams, i.e. Business COEs, People Services , HR Technology and IT stakeholders to implement scalable solutions. What You'll Do Learn the ins-and-outs of the...

Job Description The Role The Automation and AI Engineer is a member of the HR Technology team and responsible for designing, building, and implementing intelligent plugins and automations that enhance our enterprise workflows. In this role, you will be responsible for executing the HR Automation and AI product roadmap, aligning with HR organization goals and helping maximize value from investments in Agentic AI platforms such as Moveworks and Serval, and other systems like ServiceNow and Workday HCM. The ideal candidate has deep technical expertise in integrations, automation, and intelligent workflow design. This senior-level role requires someone who is not only an exceptional developer but also a strong communicator, partner, and project driver who can work across business and technology teams, i.e. Business COEs, People Services , HR Technology and IT stakeholders to implement scalable solutions. What You'll Do Learn the ins-and-outs of the...

Job Description Oracle Health Advance is a customer-facing analytics platform transforming healthcare with actionable insights at scale. The platform empowers healthcare organizations to identify improvement opportunities, benchmark clinician EHR efficiency, and leverage advanced visualizations for data-driven, collaborative improvement across the Oracle Health ecosystem. Now, our R&D team is building a new AI-enabled data platform to capture the value of Oracle Health's next generation of fully AI-integrated clinical applications. Responsibilities As a Principal Data Engineer on the Oracle Health Advance research and development team, you will develop analytics that power our next-generation electronic health record insights platform, leveraging data from Oracle Health's new electronic health record and integrated suite of clinical AI agents. In this role, you will architect and develop scalable data pipelines and services that power real-time and batch analytics,...