Full time
FedEx Freight
Memphis, TN, USA
Position Overview The Cust Svc Project Engineer position entails assisting in planning center-level reviews, analyzing operating performance against set targets, and developing productivity target revisions due to product, service, or technology changes. Customer Service Project Engineer role also conducts time and methods development studies to establish standards for customer contact departments. Essential Job Duties/Responsibilities Develops call center procedures, workflow processes, work measurements impacting customer service worldwide. Develop long range facility requirements using workload forecast and established productivity guidelines to determine size and locations of operations. Develops procedures and work standards for call center network operations. Provides productivity analysis and reports for all customer service activity. Develops and implements work standards and processes for other departments answering customer calls. Designs and develops...

